Onsite Level 2 Service Desk Technician – West Gosford

Ccts; Central Coast Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free home NBN after 1 year

Professional development

Modern West Gosford office

Strong team culture

Job summary

CCTS, the Central Coast technology solutions provider, seeks a Level 2 Service Desk Technician to join our onsite team in West Gosford. This hands-on role covers IT infrastructure and telecoms, delivering reliable support to multiple clients while upholding our service standards.

You’ll work with Microsoft 365, Entra, AWS, networking, firewalls, and VoIP, with opportunities to grow through certifications and diverse projects.

Qualifications

• Solid Windows desktop/server experience.
• Advanced Microsoft 365 administration including licensing and Intune.
• Advanced Active Directory/Entra ID and hybrid environments.
• Diagnosing hardware, software, and networking issues.
• Understanding virtualization, cloud platforms, and security best practices.
• Experience with ticketing systems such as AutoTask/ConnectWise.
• Experience with RMM tools such as Datto/Ninja/Manage.
• Must be onsite in West Gosford (not remote).
• Unrestricted right to work in Australia (no sponsorship).
• Current NSW driver’s licence.

Responsibilities

• Balance a multi-client ticket queue with strong customer service.
• Support desktops, laptops, mobiles, printers, and business software.
• Administer Microsoft 365 tenants, including user management and Intune.
• Act as escalation point for other technicians and contribute to solutions.
• Configure Windows Server, Active Directory and Entra environments.
• Work with Hyper-V, VMware and Proxmox; cloud infra in Entra and AWS.
• Deploy and troubleshoot firewalls, switches and Wi‑Fi (Fortigate, Sophos, Ubiquiti, DrayTek).
• Configure backup/DR with Datto BCDR; monitor backups and assist recovery testing.
• Support hosted phone systems and VoIP.
• Monitor performance, diagnose, and respond to alerts.
• Assist with onboarding/offboarding and project work.
• Maintain documentation and internal knowledge base.

Skills

Windows administration

Microsoft 365 admin

Active Directory

Entra ID

Troubleshooting

Networking basics

RMM tools

Ticketing systems

Onsite work

Tools

Datto Ninja Manage

AutoTask ConnectWise

Job description

CCTS, the Central Coast technology solutions provider, seeks a Level 2 Service Desk Technician to join our onsite team in West Gosford. This hands-on role covers IT infrastructure and telecoms, delivering reliable support to multiple clients while upholding our service standards.

You’ll work with Microsoft 365, Entra, AWS, networking, firewalls, and VoIP, with opportunities to grow through certifications and diverse projects.