Onsite IT & Workplace Experience Lead

bdoau; Sydney; On-site; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Wellbeing program

Employee discounts

Job summary

BDO Australia is seeking a Workplace Experience Specialist to be the face of IT in our offices, delivering high-quality, in-person technology support that keeps people productive and connected.

This role anchors the onsite experience for new starters, manages device lifecycle tasks with the Asset & Configuration Lead, supports online meetings, and helps maintain a strong customer-centric presence across offices.

Qualifications

• 1–2 years of in-person IT support experience in a large corporate or professional services environment.
• Certificate, diploma, or tertiary qualification in IT or related discipline.
• ITIL Foundation certification with practical incident/problem/change handling.
• Training in M365, Windows, and Teams Rooms is advantageous.
• Experience with device setup, imaging, Autopilot/Intune is desirable.
• Experience with meeting room AV and hybrid meeting support.

Responsibilities

• Provide frontline IT support across devices, meeting rooms, AV/MTR systems, and onboarding/offboarding activities.
• Collaborate with Cloud Operations, App Support, Product Support for escalations.
• Operate walk-up tech-bar for immediate solutions.
• Troubleshoot hardware, Wi‑Fi, printing, and workstation issues; escalate as needed.
• Maintain device stock and update asset/CMDB records.
• Participate in asset audits and leaver processing.
• Provide ticket triage and hands-on diagnosis.

Skills

In-person IT support

Customer service

Cross-functional collaboration

Hardware & AV troubleshooting

Education

Certificate/diploma in IT or related

ITIL Foundation

Tools

M365

Windows

Teams Rooms

ITSM tools

Job description

BDO Australia is seeking a Workplace Experience Specialist to be the face of IT in our offices, delivering high-quality, in-person technology support that keeps people productive and connected.

This role anchors the onsite experience for new starters, manages device lifecycle tasks with the Asset & Configuration Lead, supports online meetings, and helps maintain a strong customer-centric presence across offices.