Workplace Experience Specialist, IT

bdoau; Sydney; On-site; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Wellbeing program

Employee discounts

Job summary

BDO Australia is seeking a Workplace Experience Specialist to be the face of IT in our offices, delivering high-quality, in-person technology support that keeps people productive and connected.

This role anchors the onsite experience for new starters, manages device lifecycle tasks with the Asset & Configuration Lead, supports online meetings, and helps maintain a strong customer-centric presence across offices.

Qualifications

• 1–2 years of in-person IT support experience in a large corporate or professional services environment.
• Certificate, diploma, or tertiary qualification in IT or related discipline.
• ITIL Foundation certification with practical incident/problem/change handling.
• Training in M365, Windows, and Teams Rooms is advantageous.
• Experience with device setup, imaging, Autopilot/Intune is desirable.
• Experience with meeting room AV and hybrid meeting support.

Responsibilities

• Provide frontline IT support across devices, meeting rooms, AV/MTR systems, and onboarding/offboarding activities.
• Collaborate with Cloud Operations, App Support, Product Support for escalations.
• Operate walk-up tech-bar for immediate solutions.
• Troubleshoot hardware, Wi‑Fi, printing, and workstation issues; escalate as needed.
• Maintain device stock and update asset/CMDB records.
• Participate in asset audits and leaver processing.
• Provide ticket triage and hands-on diagnosis.

Skills

In-person IT support

Customer service

Cross-functional collaboration

Hardware & AV troubleshooting

Education

Certificate/diploma in IT or related

ITIL Foundation

Tools

M365

Windows

Teams Rooms

ITSM tools

Job description

We're BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.

We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.

Whether you're building your future or starting your career with us, you won't do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that's where you come in.

About the Role

The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people's daily productivity.

This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks under the governance of the Asset & Configuration Lead, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer-centric presence in each office.

This role has a primary onsite requirement of five days per week due to operational and client service needs.

About the team

The Information Technology team is part of BDO's shared services group, providing essential support across the firm and its Service Lines. Our mission is to deliver high-performing, secure, and reliable technology services nationally, enabling BDO professionals to work efficiently and confidently. We focus on innovation, resilience, and continuous improvement to ensure technology remains a strategic enabler for the business.

Key responsibilities include

• Provide frontline support across devices, meeting rooms, AV/MTR systems, collaboration tools, onboarding/offboarding activities, VIP support, and workplace technology readiness.
• Collaborate with Cloud Operations, Application Support, Product Support for escalations, Cloud Engineering for AV/EUC issues, Security for identity/MFA challenges, and People & Culture for onboarding coordination.
• Operate the walk-up/tech-bar to provide immediate solutions.
• Troubleshoot hardware issues such as docking stations, peripherals, Wi-Fi, local printing, meeting room technology and workstation issues, escalating where required.
• Maintain device stock levels and loan pools within assigned offices.
• Ensure accurate and timely updates to asset and CMDB records as per lifecycle processes governed by the Asset & Configuration Lead.
• Participate in asset audits and stock takes across offices.
• Support leaver processing including device return and confirming access closure with Cloud Operations and Security.
• Provide ticket triage, walk-up first contact and hands-on diagnosis.

Qualifications & Experience required

• 1-2 years of experience delivering in-person, face-to-face IT support in a large corporate or professional services environment
• Certificate, diploma or tertiary qualification in IT or related discipline (or equivalent experience).
• ITIL Foundation (or equivalent) with practical applications to incident, problem, change and request processes.
• Training in M365, Windows, Teams Rooms, hardware or EUC support beneficial.
• Experience handling devices including setup, imaging, Autopilot/Intune execution, swaps and rebuilding.
• Exposure to meeting room/AV support including hybrid meeting troubleshooting.
• Familiarity with ITSM ticketing systems, basic ITIL practices and structured escalation processes.
• Proven experience troubleshooting laptops, Operating systems, networking and applications.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what's possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).

We are proud to be recognised as an Inclusive Employer fo