Onsite IT Technician

KMT Group; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

High-performing culture

Hybrid working policy

Professional development

Wellness & EAP

Team culture events

Office perks

Job summary

KMTech in Melbourne is seeking an Onsite IT Technician to be the face of our client support, delivering hands-on technical help across varied environments. You’ll diagnose hardware, software, and network issues, perform maintenance, and build strong client relationships while delivering exceptional service.

This role blends office work and field visits, with certification development supported by the company.

Qualifications

• Certificate III in Information Technology.
• MS-900 Fundamentals certification.
• OH&S and Working at Heights certifications (or willingness to obtain).
• Experience troubleshooting hardware, software, and network issues.
• Strong understanding of IT security basics and remote support tools.
• Excellent communication and customer service skills.
• Ability to work independently while being a strong team player.
• Strong problem-solving skills, adaptability and time management.

Responsibilities

• Provide onsite IT support to clients, resolving issues efficiently and professionally.
• Diagnose and troubleshoot hardware, software, and network issues to minimise downtime.
• Perform system maintenance, updates, and installations.
• Escalate complex issues where required while maintaining ownership of the client experience.
• Build trusted relationships with clients through proactive support and clear communication.
• Maintain accurate documentation of work completed and system improvements.

Skills

Problem-solving

Communication

Time management

Independence

Customer service

Education

Certificate III in Information Technology

Job description

KMTech is a leader in delivering innovative technology solutions but what truly sets us apart is how we do it. We’re “changing the game” in the managed services sector by being the human face of tech.

Our values aren’t just words they drive how we work every day. We get curious about our people, we challenge each other to grow, and we show up united and accountable as a high-performance team.

If you’re looking for a role where you’re supported, challenged, and your career can genuinely take off you’ll fit right in.

Onsite IT Technician

About KMTech

KMTech is a leader in delivering innovative technology solutions but what truly sets us apart is how we do it. We’re “changing the game” in the managed services sector by being the human face of tech.

Our values aren’t just words they drive how we work every day. We get curious about our people, we challenge each other to grow, and we show up united and accountable as a high-performance team.

If you’re looking for a role where you’re supported, challenged, and your career can genuinely take off you’ll fit right in.

What We Offer

• A high-performing, supportive team culture where you’re backed to succeed

• Hybrid Working Policy to help you balance work and life

• Professional Development: Paid certifications, structured learning pathways, and real career progression

• Wellness & Support: Onsite wellness room and Employee Assistance Program (EAP)

• Team Culture: EOFY celebrations, Christmas parties, and annual team-building days

• Office Perks: Daily fresh fruit, snacks, coffee machine, and free street parking

About the Role

As an Onsite IT Technician, you are the face of KMTech working directly with our clients to keep their systems running seamlessly.

You’ll provide hands-on technical support across a variety of environments, solving problems in real time and building strong relationships along the way.

This role is perfect for someone who enjoys getting out from behind the desk, thrives on problem‑solving, and takes pride in delivering exceptional service.

What You’ll Be Doing

• Provide onsite IT support to clients, resolving issues efficiently and professionally

• Diagnose and troubleshoot hardware, software, and network issues to minimise downtime

• Perform system maintenance, updates, and installations

• Escalate complex issues where required while maintaining ownership of the client experience

• Build trusted relationships with clients through proactive support and clear communication

• Maintain accurate documentation of work completed and system improvements

What You’ll Bring

• Certificate III in Information Technology

• MS-900 Fundamentals certification (or willingness to obtain)

• Microsoft Certified: Modern Desktop Administrator Associate (desirable)

• OH&S and Working at Heights certifications (or willingness to obtain)

• Experience troubleshooting hardware, software, and network issues

• Strong understanding of IT security basics and remote support tools

• Excellent communication and customer service skills

• Ability to work independently while being a strong team player

• Strong problem-solving skills, adaptability, and time management

Certifications & Career Growth

At KMTech, we don’t just hire talent we invest in it.

We are seeking candidates who either hold or are willing to obtain within their first 6 months the following certifications:

• Implementing and Managing Windows 11 (Level 1-2 capability)

• CompTIA A+ Core 1 (220-1201) (foundation across Level 1 & 2

We’ll support you every step of the way, including:

• Paid study time during work hours

• Dedicated exam leave

• Full funding of certification exams

Why Join KMTech?

Because here, you’re not just another technician.

You’re part of a team that:

• Backs each other

• Celebrates wins

• Pushes for excellence

• Invests in your future

If you want a role where you can grow your skills, build meaningful client relationships, and be part of something bigger this is it.