IT Service Engineer - Level 3

MicrotechDPS; City of Wodonga; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Annual training budget

Job summary

MicrotechDPS in Australia is seeking a Level 3 IT Engineer to lead design and delivery of robust, future-ready IT solutions for enterprise and SMB clients.

You’ll work with a collaborative team, resolve complex issues, and guide clients and colleagues through technical challenges while contributing to pre-sales and migrations. Based in Wagga Wagga or Wodonga with hybrid work-from-home options, this senior role rewards initiative, learning, and hands-on delivery.

Qualifications

• Experience in a Managed Service Provider (MSP) environment or strong MSP operations understanding.
• Advanced knowledge of Windows Server, Active Directory, DNS and DHCP, Microsoft 365 and Azure.
• Solid understanding of IT infrastructure, networking, and modern cloud environments.

Responsibilities

• Leading the design and delivery of tailored client solutions, aligned to business goals and technology strategies.
• Acting as a technical escalation point, diagnosing and resolving complex issues.
• Overseeing the end-to-end delivery of infrastructure projects, including server and network implementations and migrations.
• Contributing to pre-sales solution design, supporting the sales team with clear technical guidance.
• Advising on current and emerging technologies, and how they can be integrated to improve client outcomes.
• Mentoring and supporting other engineers, lifting capability across the team.

Skills

MSP experience

Windows Server

Active Directory

DNS

DHCP

Microsoft 365

Azure

Virtualisation

Networking

IT infrastructure

Class C license

National Police Check

Job description

ABOUT US

MicrotechDPS is an expert technology advisory and execution partner, shaping, securing, strengthening and scaling IT for businesses across every industry.

From our beginnings in regional Australia, we have grown into a national technology advisory delivering enterprise-grade solutions to organisations across diverse industries and operating models. Our regional origins remain central to our values and culture. We act with transparency, deliver practical value, and engage with a community mindset to act as an extension of our clients' teams.

Simplifying the complex is why we exist.

ABOUT THE ROLE

As a Level 3 IT Engineer, you'll play a key role in helping our clients move from complexity to clarity.

You'll work alongside a collaborative and experienced team, designing and delivering robust, future-ready IT solutions that give our clients confidence, control, and peace of mind. This is a hands-on, senior technical role where your expertise directly shapes outcomes for our clients and supports the continued growth of MicrotechDPS. You'll be trusted to lead, solve complex problems, and guide both clients and colleagues through technical challenges. You will be working directly with our enterprise and SMB customers to drive technical solutions and outcomes.

This role can be based in either our Wagga Wagga or Wodonga office, with hybrid work-from-home arrangements available.

WHAT YOU'LL BE DOING

• Leading the design and delivery of tailored client solutions, aligned to business goals and technology strategies ensuring industry best practices are followed


• Acting as a technical escalation point, diagnosing and resolving complex issues


• Overseeing the end-to-end delivery of infrastructure projects, including server and network implementations and migrations.


• Contributing to pre-sales solution design, supporting the sales team with clear technical guidance.


• Advising on current and emerging technologies, and how they can be integrated to improve client outcomes.


• Mentoring and supporting other engineers, sharing knowledge and lifting capability across the team

TECHNOLOGIES YOU'LL WORK WITH

You'll work across a modern and well-supported technology stack, including:

• Microsoft 365 and Microsoft Azure


• Autotask PSA and Datto RMM


• Datto BCDR and Veeam


• Fortinet and HPE Aruba

We don't expect you to be the expert on everything, what matters most is your ability to learn, adapt, and problem-solve.

ABOUT YOU

You're a senior engineer who is confident working across a variety of technologies, has a solutions-focused mindset and enjoys helping others succeed.

You bring:

• Experience in a Managed Service Provider (MSP) environment, or a strong understanding of MSP operations and diverse client environments


• Advanced knowledge of: Windows Server, Active Directory, DNS and DHCP, Microsoft 365 and Microsoft Azure, Virtualisation (VMWare/Hyper-V)


• A solid understanding of IT infrastructure, networking, and modern cloud environments


• A valid Class C driver's licence


• A valid National Police Check or willingness to undertake.

Certifications (Desirable)

• Microsoft Certifications (MS-102, MD-102, AZ-104)


• Fortinet


• HPE Aruba


• Windows Server


• ITIL V4

WHY JOIN MICROTECHDPS?

• A genuinely great culture - welcoming, supportive, and built on trust.


• Exposure and opportunity, you will work with a range of customers from enterprise to SMB. Fast track your growth and development.


• Advisory and execution under one roof. Exposure to strategy and hands-on delivery, not one narrow slice of the stack.


• Regional values, national reach. Transparency, accountability and a genuine commitment to the people and organisations we partner with.


• Right-sized today, ready for tomorrow. We are growing, and we back your development with an annual training budget for courses and certifications.


• Exposure to emerging technologies, with the support to learn and apply them confidently.