Onsite IT Support Specialist Tier 1–2 | Rotating Shifts

Corpshoreaustralia

Brisbane

On-site

AUD 60,000 - 80,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

11.5% superannuation rising to 12%

Training and certification support

Extended-hours shift allowance

Exposure to diverse client IT环境

Job summary

Corpshore Australia is seeking an IT Helpdesk professional to provide on-site tier 1 and tier 2 support for outsourcing clients from the Brisbane site. You will tackle hardware, software and network issues as they arise through the ticketing system, ensuring timely resolutions within SLAs while maintaining security practices.

You will diagnose, document, and resolve issues across desktop environments, VPN connectivity, and basic networks.

Qualifications

At least 1–2 years in a helpdesk/service desk/technical support role.
Working knowledge of Windows and macOS administration and common business applications.
Understanding of networking fundamentals including DNS, DHCP, VPN and basic Wi‑Fi troubleshooting.

Responsibilities

Diagnose and resolve tier 1 and tier 2 technical issues across desktop hardware, OS, printers, VPN and basic network connectivity.
Log every ticket with diagnostic steps and resolution for future reference.
Manage ticket queue against client SLA for response and resolution times.
Handle account and access issues including password resets and provisioning per client processes.
Escalate defects or recurring issues to engineering with clear, reproducible descriptions.
Follow information security practices on tickets involving access or credentials.
Contribute to the internal knowledge base to avoid repeated solutions.