Onshore Senior Loan Operations Lead – Sydney

AutoSwift; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

AutoSwift is seeking a Senior Loan Operations Officer to provide onshore leadership for servicing, collections, payments, hardship, and credit assessment. The role coordinates with Manila teams and ensures smooth operation during peak periods.

You will guide SOPs, monitor SLA performance, and handle escalations while ensuring compliance with NCCP and ASIC guidelines. This is a senior hands-on role requiring proactive leadership and clear communication.

Qualifications

• 3+ years' hands-on operations experience in lending/consumer credit (servicing, collections, payments, hardship, or credit assessment).
• Practical experience with loan management systems such as Bizcore, Zoho, or equivalent.
• Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles.

Responsibilities

• Act as the onshore coverage point for the Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations.
• Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance.
• Process payments and disbursements of approved loans.
• Support Manila credit assessors with documentation checks, verification, and fraud flagging.
• Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning.
• Act as an onshore escalation point for complex cases, IDR, payment disputes, hardship, and credit exceptions.
• Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho.

Skills

Loan operations

Credit assessment

Team leadership

Stakeholder communication

Tools

Bizcore

Zoho

Job description

AutoSwift is seeking a Senior Loan Operations Officer to provide onshore leadership for servicing, collections, payments, hardship, and credit assessment. The role coordinates with Manila teams and ensures smooth operation during peak periods.

You will guide SOPs, monitor SLA performance, and handle escalations while ensuring compliance with NCCP and ASIC guidelines. This is a senior hands-on role requiring proactive leadership and clear communication.