Customer Service & Online Support Team Member

Global Sources; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Christmas World is seeking a Customer Service & Online Support Team Member to assist the online division and respond to store-related enquiries. You will handle calls, emails, and straightforward admin tasks in a busy seasonal environment.

The role emphasises strong communication, problem-solving, and the ability to work well in a team while navigating various internal systems and processes.

Qualifications

• Strong written and verbal communication skills.
• Confident speaking with customers over the phone and via email.
• Good problem-solving skills and can think on their feet.
• Comfortable using computers and navigating internal systems.
• Can multitask and stay organised in a busy environment.

Responsibilities

• Answering incoming phone calls and emails for the online division.
• Responding to general customer enquiries.
• Assisting customers with online orders and enquiries.
• Handling general enquiries relating to stores and store operations.
• Providing a high level of customer service at all times.

Skills

Communication skills

Phone speaking

Problem solving

Multitasking

Team player

Computer literacy

Job description

Customer Service & Online Support Team Member

This role will support the online division, as well as assist with general enquiries relating to stores and day-to-day operations. Your day will involve a variety of customer service and administrative tasks.

Key responsibilities

• Answering incoming phone calls and emails for the online division
• Responding to general customer enquiries
• Assisting customers with online orders and enquiries
• Handling general enquiries relating to stores and store operations
• Problem solving and finding solutions for customersLiaising with stores and other internal teams when required
• Navigating internal systems to locate information and assist customers
• Managing multiple enquiries and tasks throughout the day
• Providing a high level of customer service at all times

About you

• Strong written and verbal communication skills
• Confident speaking with customers over the phone and responding to emails
• Good problem-solving skills and can think on their feet
• Comfortable using computers and navigating different internal systems
• Can multitask and stay organised in a busy environment
• Reliable, friendly and approachable
• Positive attitude and enjoys working as part of a team
• Can work in a fast-paced seasonal environment
• Previous customer service, retail, online or administration experience is preferred, but willingness to learn is valued

About us

Christmas World is a seasonal Christmas retailer with stores and an online business servicing customers throughout the Christmas period. Our busiest time of the year is fast-paced, fun and all about delivering a great experience for our customers.