Online Student Support Specialist – Hybrid Role

BUSY Ability; Strathpine; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee benefits

Professional development

Career growth opportunities

Job summary

The BUSY School is seeking a proactive Student Support Officer to help online learners thrive. You will work with students and school staff to promote attendance, wellbeing and participation in online lessons, building trusting relationships and identifying barriers to education.

This full-time, 52-week role offers hybrid work with campus connection and work-from-home flexibility, commencing Term 1 in 2027. A safe, inclusive learning environment and strong teamwork are core expectations.

Qualifications

• Experience in youth support, education, or community services.
• Passion for helping young people achieve positive outcomes.
• Strong communication and relationship-building abilities.
• Ability to manage competing priorities in a multidisciplinary team.
• Experience with data management and admin tasks.

Responsibilities

• Support student attendance, engagement and participation in online learning.
• Assist onboarding and participation in online classes.
• Build relationships with students, families and caregivers.
• Collaborate with teachers and wellbeing staff to remove barriers to learning.
• Provide initial wellbeing and pastoral support to students.
• Maintain accurate student records and engagement data.
• Participate in case management and intervention planning.
• Support a safe, inclusive school culture aligned with child safety principles.

Skills

Youth support

Education settings

Wellbeing support

Interpersonal skills

Stakeholder engagement

Data management

Administrative skills

Barrier removal

Education

Blue Card (Working with Children)

Job description

The BUSY School is seeking a proactive Student Support Officer to help online learners thrive. You will work with students and school staff to promote attendance, wellbeing and participation in online lessons, building trusting relationships and identifying barriers to education.

This full-time, 52-week role offers hybrid work with campus connection and work-from-home flexibility, commencing Term 1 in 2027. A safe, inclusive learning environment and strong teamwork are core expectations.