Online Student Support Officer - Term 1 2027 Start

BUSY Schools; Strathpine; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee benefits

Professional development

Career growth opportunities

Job summary

The BUSY School is seeking a proactive Student Support Officer to help online learners thrive. You will work with students and school staff to promote attendance, wellbeing and participation in online lessons, building trusting relationships and identifying barriers to education.

This full-time, 52-week role offers hybrid work with campus connection and work-from-home flexibility, commencing Term 1 in 2027. A safe, inclusive learning environment and strong teamwork are core expectations.

Qualifications

• Experience in youth support, education, or community services.
• Passion for helping young people achieve positive outcomes.
• Strong communication and relationship-building abilities.
• Ability to manage competing priorities in a multidisciplinary team.
• Experience with data management and admin tasks.

Responsibilities

• Support student attendance, engagement and participation in online learning.
• Assist onboarding and participation in online classes.
• Build relationships with students, families and caregivers.
• Collaborate with teachers and wellbeing staff to remove barriers to learning.
• Provide initial wellbeing and pastoral support to students.
• Maintain accurate student records and engagement data.
• Participate in case management and intervention planning.
• Support a safe, inclusive school culture aligned with child safety principles.

Skills

Youth support

Education settings

Wellbeing support

Interpersonal skills

Stakeholder engagement

Data management

Administrative skills

Barrier removal

Education

Blue Card (Working with Children)

Job description

Online Student Support Officer - Term 1 2027 Start

Posted: 29/10/2026

Closing Date: 27/11/2026

Job Type: Full Time - Permanent

Location: Strathpine

Job Category: The BUSY School

Support Students to Thrive in Education and Life

The BUSY School is seeking a passionate and proactive Student Support Officer to join The BUSY School Online (TBSO) team.

This is more than a support role. It's an opportunity to build trusted relationships with young people, support their wellbeing and engagement, and help them overcome barriers to education.

Working closely with students, teachers and support staff, you'll play a key role in promoting student participation, attendance, wellbeing and successful educational outcomes in an online learning environment.

As part of a dedicated and supportive team, you'll contribute to creating a positive and inclusive learning experience where students feel connected, supported and empowered to achieve their goals.

About The BUSY School

The BUSY School is part of The BUSY Group, a not-for-profit organisation with nearly 50 years' experience as a community partner delivering employment services, vocational education and training, apprenticeships, mentoring, Inclusive Employment Support and allied health services.

We are a growing independent Special Assistance School with campuses across Queensland and New Zealand, providing an alternative program for Year 11 and 12 students who are disengaged or at risk of disengaging from education.

Each campus provides a supportive, safe learning environment and unique education model combining:

• Individualised education and wellbeing support
• Vocational Education and Training (VET)
• Real-world work experience opportunities
• School-based apprenticeships and traineeships
• Career pathway planning and employment connections

Our team works alongside students to provide wrap-around support that helps them complete their secondary schooling, achieve their goals and transition successfully into employment, further training or higher education.

Job Description

About this Opportunity

As a Student Support Officer, you will work closely with students and school staff to support engagement, attendance, wellbeing and participation in learning. You will play an important role in identifying barriers to education and implementing strategies that help students remain connected to their studies and future pathways.

• Full Time, permanent role
• Hybrid role offering the best of both worlds - campus connection and work for home flexibility
• 52 weeks per annum, 4 weeks annual leave
• Commencing Term 1 - 18 January 2027.

Key Focus Areas

• Supporting student attendance, engagement and participation during online lessons
• Supporting student onboarding and successful participation in online learning
• Building positive relationships with students, families and caregivers
• Collaborating with teachers, learning support and wellbeing to remove barriers to learning and engagement
• Providing initial wellbeing and pastoral support to students
• Maintaining accurate student records, case notes and engagement data
• Participating in case management and intervention planning activities
• Contributing to a safe, positive and inclusive school culture aligned with child safety principles

Why Join The BUSY School?

• Make a genuine difference in the lives of young people
• Join a supportive and collaborative school team
• Build meaningful relationships with students and families
• Access salary packaging and employee benefits
• Professional development and career growth opportunities
• Be part of a purpose-driven organisation focused on education, employment and opportunity
• Join an innovative and growing online education model committed to improving outcomes for young people

Desired Skills and Experience

About You

To be successful in this role, you will have:

• Experience working in youth support, education, community services, wellbeing, counselling or a related field
• A genuine passion for supporting young people to achieve positive outcomes
• Strong interpersonal and relationship-building skills
• Excellent communication and stakeholder engagement abilities
• The ability to manage competing priorities and work collaboratively within a multidisciplinary team
• Strong computer, administrative and data management skills
• Experience supporting young people facing educational, social or personal barriers will be highly regarded
• A current Working with Children Blue Card (or ability to obtain)

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening, including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations Peoples, people from culturally diverse backgrounds and people with disabilities.