Online Customer Experience Stylist — Fit & Style Expert

Blue Bungalow; Brisbane; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

Blue Bungalow Brisbane is seeking a Customer Experience Advisor to support online shoppers who can’t touch or try on products. You’ll become an expert on our garments, fabrics and sizing, and combine product knowledge with warm, genuine service across phone, email, live chat and social media to make online shopping personal.

You’ll work up to 38 hrs per week, Monday to Friday, with 4 days per week considered and Mondays essential. Join a team that values care, curiosity and connection.

Qualifications

• Strong knowledge of garments, fabrics, fit, sizing and styling.
• Experience helping women navigate different shapes, sizes and fit preferences with confidence and sensitivity.
• Previous experience in fashion retail, customer experience or a contact centre environment.
• Brilliant communication skills - warm and natural on the phone and just as good in writing.
• Confidence using technology and learning new systems quickly. Experience with Gorgias is a bonus.
• The ability to move quickly, solve problems and use good judgement rather than waiting to be told what to do.
• A genuine desire to give customers an experience that makes them want to come back.

Responsibilities

• Talking with customers across phone, email, live chat and social media, providing fast, friendly and genuinely helpful service.
• Becoming an expert on the Blue Bungalow range - knowing our garments, fabrics, sizing, fit and styling inside out.
• Giving confident, practical fit, sizing and styling advice based on the individual customer -not just reading a size chart.
• Helping customers put outfits together and suggesting alternatives when something isn’t quite right.
• Making customers feel comfortable asking the questions they might not always feel comfortable asking in a store.
• Managing the practical side too - updating customer details, amending orders, processing new orders and helping with returns and exchanges.
• Working closely with the broader team to share what customers are telling us about our products, fit and experience.

Skills

Garment knowledge

Sizing & fit

Customer service

Communication

Tools

Gorgias

Job description

Blue Bungalow Brisbane is seeking a Customer Experience Advisor to support online shoppers who can’t touch or try on products. You’ll become an expert on our garments, fabrics and sizing, and combine product knowledge with warm, genuine service across phone, email, live chat and social media to make online shopping personal.

You’ll work up to 38 hrs per week, Monday to Friday, with 4 days per week considered and Mondays essential. Join a team that values care, curiosity and connection.