Online Fashion Stylist & Client Concierge

Calexico; Brisbane; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Staff discount across designer brands

On-site team in Fortitude Valley

Friendly, fashion-obsessed team

Job summary

Calexico is Brisbane’s luxury fashion destination, seeking an Online Client Support specialist for Fortitude Valley. You’ll be the first voice on calls and messages, advising on fit, styling and products across 125+ designers while driving online growth.

This on-site, full-time role focuses on delivering exceptional service via phone, email, live chat, SMS and social channels, using AI tools to streamline busy periods and maintain high standards of client care.

Qualifications

• Two years' experience in fashion retail or sales.
• Confident on the phone with a friendly, engaging manner.
• Proven track record of hitting targets.

Responsibilities

• Answer incoming calls and convert enquiries into sales.
• Provide sizing, fit and styling advice.
• Recommend products and accessories; suggest sizes or colours.
• Respond to email, live chat, SMS and social enquiries via Gorgias.
• Follow up with clients to build relationships and repeat business.
• Handle returns and exchanges smoothly and re-style when appropriate.
• Collaborate with fulfilment to keep orders on track.

Skills

Phone confidence

Sales ability

Concise writing

AI & tech enthusiasm

Organised under pressure

Love for fashion

Tools

Gorgias

Job description

Calexico is Brisbane’s luxury fashion destination, seeking an Online Client Support specialist for Fortitude Valley. You’ll be the first voice on calls and messages, advising on fit, styling and products across 125+ designers while driving online growth.

This on-site, full-time role focuses on delivering exceptional service via phone, email, live chat, SMS and social channels, using AI tools to streamline busy periods and maintain high standards of client care.