Customer Experience Consultant

Blue Bungalow; Brisbane; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

Blue Bungalow Brisbane is seeking a Customer Experience Advisor to support online shoppers who can’t touch or try on products. You’ll become an expert on our garments, fabrics and sizing, and combine product knowledge with warm, genuine service across phone, email, live chat and social media to make online shopping personal.

You’ll work up to 38 hrs per week, Monday to Friday, with 4 days per week considered and Mondays essential. Join a team that values care, curiosity and connection.

Qualifications

• Strong knowledge of garments, fabrics, fit, sizing and styling.
• Experience helping women navigate different shapes, sizes and fit preferences with confidence and sensitivity.
• Previous experience in fashion retail, customer experience or a contact centre environment.
• Brilliant communication skills - warm and natural on the phone and just as good in writing.
• Confidence using technology and learning new systems quickly. Experience with Gorgias is a bonus.
• The ability to move quickly, solve problems and use good judgement rather than waiting to be told what to do.
• A genuine desire to give customers an experience that makes them want to come back.

Responsibilities

• Talking with customers across phone, email, live chat and social media, providing fast, friendly and genuinely helpful service.
• Becoming an expert on the Blue Bungalow range - knowing our garments, fabrics, sizing, fit and styling inside out.
• Giving confident, practical fit, sizing and styling advice based on the individual customer -not just reading a size chart.
• Helping customers put outfits together and suggesting alternatives when something isn’t quite right.
• Making customers feel comfortable asking the questions they might not always feel comfortable asking in a store.
• Managing the practical side too - updating customer details, amending orders, processing new orders and helping with returns and exchanges.
• Working closely with the broader team to share what customers are telling us about our products, fit and experience.

Skills

Garment knowledge

Sizing & fit

Customer service

Communication

Tools

Gorgias

Job description

Blue Bungalow is a lifestyle brand built on creativity, care and connection, with a distinctive energy that women recognise and return to. What sets Blue Bungalow apart is our spirit: entrepreneurial, fast-moving, and unapologetically creative. Our customers describe the brand as personal, uplifting, and distinctly different; they come to us not just for clothes, but for the reassurance and enjoyment that comes with feeling understood. We are committed to seamless, considered experiences online, in-store, and everywhere in between, that leave women feeling more confident and supported than when they arrived.

The role

This isn’t just about answering customer enquiries.

You’ll be one of the people our customers trust to help them make the right choice — particularly when they can’t touch, try on or see the product in person.

That means really knowing our product.

You’ll understand how a garment fits, how a fabric feels and falls, which shapes work differently on different bodies, and what to recommend when a customer says, “I’m usually a 14, but I’m not sure about this style - what size would you suggest?”

You’ll combine that product knowledge with warm, genuine service to make online shopping feel personal.

You'll work up to 38 hrs per week, Monday to Friday, rostered between 7:30am and 5.00pm (4 days per week will be considered). Mondays are essential.

What you’ll be doing

You’ll spend your days:

Talking with customers across phone, email, live chat and social media, providing fast, friendly and genuinely helpful service.

Becoming an expert on the Blue Bungalow range - knowing our garments, fabrics, sizing, fit and styling inside out.

Giving confident, practical fit, sizing and styling advice based on the individual customer -not just reading a size chart.

Helping customers put outfits together and suggesting alternatives when something isn’t quite right.

Making customers feel comfortable asking the questions they might not always feel comfortable asking in a store.

Managing the practical side too - updating customer details, amending orders, processing new orders and helping with returns and exchanges.

Working closely with the broader team to share what customers are telling us about our products, fit and experience.

Who we’re looking for

We’d love someone who genuinely knows and loves clothes.

You might come from fashion retail, styling, fashion customer experience or another role where understanding product and helping women find the right fit has been a big part of what you do.

You’ll ideally bring:

Strong knowledge of garments, fabrics, fit, sizing and styling.

Experience helping women navigate different shapes, sizes and fit preferences with confidence and sensitivity.

Previous experience in fashion retail, customer experience or a contact centre environment.

Brilliant communication skills - warm and natural on the phone and just as good in writing.

Confidence using technology and learning new systems quickly. Experience with Gorgias is a bonus.

The ability to move quickly, solve problems and use good judgement rather than waiting to be told what to do.

A genuine desire to give customers an experience that makes them want to come back.

Most importantly, you’ll understand that great customer experience isn’t just being friendly. It’s knowing enough to actually help.

Why Blue Bungalow?

Because this is where things feel a little different.

Our customers genuinely love this brand, and we take that relationship seriously.

We celebrate women of all ages, shapes and sizes and want every customer to leave an interaction with us feeling more confident than when she started.

You’ll join a team that values care, curiosity, connection and commercial thinking, in an environment where ideas are welcomed and people are trusted to make things better.

We’re fun, but never unprofessional. Fast-moving, but not chaotic. Creative, but always focused on the customer.

And if you love clothes, love people and get a genuine kick out of helping someone say, “Yep, that’s the one” — we’d love to hear from you.