Onboarding Partner

Work Initiatives; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave

Job summary

HomeMade, part of the Attain Healthtech Group, is seeking Onboarding Partners to onboard customers, conduct assessments, and help them meet their needs and goals to live independent, safe lives at home.

You will use our portal and tools to enable self-management, discuss budgets and funding, and work with clinical and support teams to optimise outcomes for customers.

Qualifications

• You build trust quickly and connect with people from diverse backgrounds.
• You deliver high-quality customer service and help customers feel informed and supported.
• You discuss care needs, budgets, and funding to promote independence and choice.

Responsibilities

• Onboard Homemade customers in collaboration with the initial qualifying team.
• Conduct welcome calls and comprehensive virtual assessments.
• Develop care and support plans with recommendations aligned to customer budgets and funding.
• Ensure timely onboarding activities including assessments, plans, and portal communications.
• Coordinate with clinical, support, and partner teams to optimise outcomes.

Skills

Strong communicator

Customer service oriented

Tech-savvy

Teamwork

Time management

Tools

Google Workspace

Salesforce

Cloud-based systems

Job description

Opening from HomeMade HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care We believe in technology as an enabler We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/ About The Role

As HomeMade grows and scales at a rapid rate, we are looking for Onboarding Partners to join our team. Our Onboarding Partners play a critical role in conducting initial assessments and onboarding our customers to help them to meet their needs and goals to live independent, safe, and fulfilling lives at home. Your Skills

And Experience Key Responsibilities Work closely with our initial customer qualifying team to onboard Homemade customers

Conduct welcome calls and complete comprehensive virtual assessments using an enablement and wellness approach

Develop care and support plans making recommendations to customers in a way that promotes independence and considers a customer's risk profile. Co-develop a robust budget for support and services available through their Home Care Package funding

Ensure that customers and their representatives are provided with the information required to make informed choices and decisions

Efficiently utilise available resources for customer education and to drive rapid adoption of the HomeMade Customer PortalWork with customers to recognise existing and required capabilities to support their self-management journey including leveraging the HomeMade Customer Portal and onboarding their chosen support providers to maximise the utilisation of available Home Care Package funding

Ensure the timely and accurate completion of onboarding activities including assessments, support plans, and responding to relevant customer requests (calls, emails or Portal correspondence)Work in partnership with the Support Partner, Service and Support and Clinical teams to deliver a high-quality service and optimise outcomes for customers

Participate in, contribute to and implement quality improvement and risk management in all aspects of service

Support HomeMade prospective and existing customers through proactive and reactive communications including communicating via phone, email, and virtual meetings

Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.Your Skills And ExperienceYou build trust and rapport quickly - a strong communicator who listens deeply and connects with people from all walks of life

You deliver high-quality customer service and thrive on helping customers feel confident, informed, and supported

You’re comfortable discussing care needs, budgets, and funding in a way that promotes independence and choice

You have a practical, empathetic approach and are skilled in resolving issues, making decisions, and managing time effectively

You're tech-savvy, adaptable, and confident using tools like Google Workspace, Salesforce, and cloud-based systems

You work well independently and in a team, meeting KPIs while supporting shared goals The values we live by Put People

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The

Right Thing Be fair, honest, open, ethical, and transparent.

Be Bold With a vision to imagine and create a brighter future. Values we share as part of Attain Healthtech

Break New Ground We simplify care with creativity and bold ideas.

Make It Matter We put people at the centre and create impact that improves lives.

Own The Outcome We aim high, deliver excellence and drive results that last.

Our Benefits Power your career Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility

We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday Acknowledge a significant day your way with family and friends. Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.

Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.