On-Site IT Support Specialist (Freelance Backfill)

TECEZE; Sydney; On-site; AUD 55,000 - 83,000; Part time

Job summary

TECEZE is seeking a reliable IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when dispatch activities require support.

You will support desktops, laptops, printers, and basic networking, with emphasis on Office 365, AV, and end-user services. The role includes asset inventory and occasional after-hours coverage.

Qualifications

• Strong knowledge of desktop/laptop troubleshooting and configuration.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software as per organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide VIP/end-user support with high-touch service.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings when required.

Skills

Desktop troubleshooting

Hardware support

Office 365 support

Printer setup

Inventory management

Vendor coordination

Independent work

Communication skills

Tools

Office 365

Mac/Windows support

Job description

TECEZE is seeking a reliable IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when dispatch activities require support.

You will support desktops, laptops, printers, and basic networking, with emphasis on Office 365, AV, and end-user services. The role includes asset inventory and occasional after-hours coverage.