On-site Field Service Technician – First-Fix Focus

Programmed; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Programmed is seeking an experienced Field Service Technician to join our growing field service team in Mackay. This hands-on role services, maintains, and repairs a diverse range of commercial equipment at customer sites, aiming for first-visit restoration of operation.

You will deliver reliable equipment performance, strong customer service, and quality repairs while working across air curtain coolers, vending machines, coffee machines, and related systems.

Qualifications

• Trade qualification in electrical or refrigeration required.
• Proven experience in field service or equipment maintenance.
• Strong fault-finding and diagnostic abilities.
• Excellent communication and customer service skills.
• Proficiency with basic computer systems and service management tools.

Responsibilities

• Service and maintain a portfolio of commercial equipment in the field.
• Provide high level customer service and build strong relationships.
• Complete preventative maintenance within required timeframes.
• Diagnose and repair equipment with first-time-fix focus.
• Complete QA and preventative maintenance activities.
• Support project and installation work as required.
• Feedback to service team to identify process improvements.
• Manage parts to support efficient repairs.
• Follow safety procedures and company standards.
• Accurately use IT and service management systems.
• Contribute to the wider field service team.
• Maintain and develop your technical knowledge and skills.

Skills

Troubleshooting skills

Customer service

Communication skills

Computer and systems skills

Independent worker

Education

Electrical or Refrigeration Trade Qualification

Job description

Programmed is seeking an experienced Field Service Technician to join our growing field service team in Mackay. This hands-on role services, maintains, and repairs a diverse range of commercial equipment at customer sites, aiming for first-visit restoration of operation.

You will deliver reliable equipment performance, strong customer service, and quality repairs while working across air curtain coolers, vending machines, coffee machines, and related systems.