On‑Site Assistive Tech Support Specialist (Adelaide)

Tobii Dynavox Pty Ltd; Adelaide; On-site; AUD 60,000 - 90,000; Full time

Job summary

Tobii Dynavox Pty Ltd in Adelaide is seeking an Assistive Technology Support Technician to join our Tech Operations team. This permanent, full-time on-site role is based in our Tonsley office and provides high-quality technical support across Australia and New Zealand for users, therapists, colleagues and partners.

Reporting to the Tech Operations Manager, you will troubleshoot Windows and iOS, configure devices, train users, and help improve support processes while collaborating with

Qualifications

• Strong troubleshooting skills distinguishing hardware vs software symptoms.
• Experience in technical support, help desk, desktop support or customer-facing troubleshooting environment.
• Solid working knowledge of Windows.
• Familiarity with macOS and iOS is preferred.
• Strong organisation and time-management to manage multiple cases and calls.
• Clear written and verbal communication and empathy when explaining diagnostics.

Responsibilities

• Provide high-quality technical support to users, therapists, family members, colleagues, and partners via phone, email, chat, and remote sessions.
• Train users and professionals on devices and solutions as needed.
• Troubleshoot operating system, software, voice, display, performance and device-related issues across Windows and iOS environments.
• Use structured questioning to determine whether an issue is hardware-related or software-related and escalate as appropriate.
• Configure and prepare new devices for customer use, reset loan and rental devices for shipping, and maintain accurate records in relevant systems.
• Contribute practical ideas that improve technical support processes and customer outcomes.

Skills

Troubleshooting

Windows OS

macOS / iOS familiarity

Organization & time management

Clear communication

Team collaboration

Tools

Salesforce

JIRA

Job description

Tobii Dynavox Pty Ltd in Adelaide is seeking an Assistive Technology Support Technician to join our Tech Operations team. This permanent, full-time on-site role is based in our Tonsley office and provides high-quality technical support across Australia and New Zealand for users, therapists, colleagues and partners.

Reporting to the Tech Operations Manager, you will troubleshoot Windows and iOS, configure devices, train users, and help improve support processes while collaborating with