On-Property Service Specialist

Rural Fibre Co.; Morwell; Hybrid; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Five weeks annual leave

3 days community service leave

Job summary

Rural Fibre Co Pty Ltd in Morwell is seeking an On-Property Service Specialist to join our field team. You will perform fibre lead-in civil works from pits to customer premises, install conduits, assess sites, and coordinate with the In-Home Connection team to ensure activation readiness.

This hands-on role requires reading site drawings, use of trenching tools, and a strong focus on safety, quality, and customer interaction in varied outdoor conditions.

Qualifications

• Previous experience in telecommunications civil works, such as NBN, Telstra, or private fibre lead-ins.
• Confidence with hand tools and small machinery for trenching and conduit installation.
• Ability to read and interpret site drawings, plans, and locate underground utilities (Dial Before You Dig).
• Valid Australian driver's licence and clean driving record.
• White Card (Construction Induction) required.
• First Aid ticket highly desirable.
• Practical, problem-solving attitude with a focus on customer impact and quality of work.
• Fit and able to work outdoors in varied conditions.

Responsibilities

• Perform civil works to deliver the fibre lead-in pathway from pit to the customer's premises.
• Install and secure lead-in conduit, including trenching, boring, and wall penetrations where required.
• Conduct site assessments and determine optimal routes for conduit installation with minimal disruption.
• Ensure compliance with safety, environmental, and reinstatement requirements.
• Use tools such as trenchers, cable ploughs, core drills, vacuum excavators, and jackhammers as needed.
• Communicate with customers regarding site conditions and basic work expectations.
• Document site works, including photos, as-built sketches, and job completion records in specified internal systems.
• Support coordination with In-Home Connection team to ensure readiness for fibre activation.
• Maintain a clean, safe, and professional worksite at all times.

Skills

Civil works

Customer interaction

Site drawings

Tool handling

Safety compliance

Education

White Card (Construction Induction)

First Aid ticket

Tools

Trenchers

Cable ploughs

Core drills

Vacuum excavators

Jackhammers

Job description

# On-Property Service SpecialistRural Fibre Co Pty LtdApply NowMorwellFull-Time$75,000 - $85,000Role closing: Open until filled## About the jobRural Fibre Co exists to bring high speed fibre broadband to parts of Gippsland that are currently missing out.Join us in building a network for good; one that ensures regional Australia is not left behind in the digital future.We're looking for a skilled and practical On-Property Service Specialist to join our growing field team.Your work ensures customers receive exceptional broadband from day one.This is a hands-on role for someone who takes pride in doing clean, high-quality work, enjoys customer interaction, and thrives in the field—rain, hail or shine.## Key Responsibilities* Perform civil works to deliver the fibre lead-in pathway from pit to the customer's premises.* Install and secure lead-in conduit, including trenching, boring, and wall penetrations where required.* Conduct site assessments and determine optimal routes for conduit installation with minimal disruption.* Ensure compliance with safety, environmental, and reinstatement requirements.* Use tools such as trenchers, cable ploughs, core drills, vacuum excavators, and jackhammers as needed.* Communicate with customers regarding site conditions and basic work expectations.* Document site works, including photos, as-built sketches, and job completion records in specified internal systems.* Support coordination with In-Home Connection team to ensure readiness for fibre activation.* Maintain a clean, safe, and professional worksite at all times.## Requirements* Previous experience in telecommunications civil works, such as NBN, Telstra, or private fibre lead-ins (highly desirable).* Confidence with hand tools and small machinery for trenching and conduit installation.* Ability to read and interpret site drawings, plans, and locate underground utilities (Dial Before You Dig).* Valid Australian driver's licence and clean driving record.* White Card (Construction Induction) required.* First Aid ticket highly desirable.* Practical, problem-solving attitude with a focus on customer impact and quality of work.* Fit and able to work outdoors in varied conditions.* We actively encourage applications from people of all backgrounds, including those from underrepresented groups.## Why Join Us?* Competitive pay and opportunities for career growth in a rapidly expanding infrastructure company.* Five weeks annual leave and 3 days community service leave.* Be part of a team delivering critical fibre broadband to rural communities, making a real impact on connectivity.* Hands-on work in civil construction, installing telecom pits, operating light earthwork machinery, and maintaining high worksite standards.* Work in a fast-paced, collaborative environment where problem-solving and teamwork are valued.* Play a key role in building reliable infrastructure that supports businesses, families, and education in regional areas.## Ready to join?If you're someone who thrives in outdoor, hands-on work and wants to be part of a company driving real change for rural Australia, we'd love to hear from you! Apply now and join Rural Fibre Co in revolutionising regional connectivity.