On-Call IT Support Engineer (Freelance) - Melbourne

Preferable - Crafting Careers; City of Melbourne; In loco; AUD 148.000 - 277.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible on-call work

Descrizione del lavoro

EIL Global is seeking an IT Support Engineer to provide on-site, on-call, freelance support in Melbourne. The role involves hands-on desktop hardware/software troubleshooting, OS deployments, and direct engagement with clients to ensure high service quality.

Ideal candidates have 3+ years in IT support, strong networking knowledge, and excellent communication skills to manage multiple assignments efficiently.

Competenze

• Minimum 3 years of experience in IT support, desktop support, or field services.
• Hands-on hardware and software troubleshooting experience.
• Solid networking knowledge: LAN/WAN, routers, switches.
• Experience with OS deployment, imaging, and break-fix support.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple onsite assignments.

Mansioni

• Provide onsite desktop support and troubleshoot hardware and software issues.
• Perform Windows operating system installations, upgrades, and re-imaging.
• Diagnose and resolve issues related to desktops, laptops, printers, and peripherals.
• Perform basic network troubleshooting in LAN/WAN environments.
• Configure and troubleshoot routers, switches, and other network devices.
• Respond to service requests promptly while maintaining a high level of customer satisfaction.
• Document all support activities, troubleshooting steps, and resolutions accurately.
• Collaborate with internal teams and client stakeholders to ensure smooth service delivery.

Conoscenze

Desktop support

Networking concepts

Customer service

Independent work

Descrizione del lavoro

EIL Global is seeking an IT Support Engineer to provide on-site, on-call, freelance support in Melbourne. The role involves hands-on desktop hardware/software troubleshooting, OS deployments, and direct engagement with clients to ensure high service quality.

Ideal candidates have 3+ years in IT support, strong networking knowledge, and excellent communication skills to manage multiple assignments efficiently.