Business Analyst and Project Support Officer

Department of Justice; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Department of Justice and Community Safety seeks a Business Analyst and Project Support Officer to support Emergency Management Victoria's Technology and Data Division. The role focuses on analysing business needs, managing requirements and coordinating stakeholder engagement across multiple agencies.

You will collaborate with project managers, product owners and architects to ensure accurate deliverables and well-documented requirements.

Qualifications

• Bachelor’s degree in IT, business, or related field.
• BRM or business analysis certification is a plus.
• 5+ years in business analysis delivering data, digital infra or complex transformations.
• Proficiency with Jira, Confluence and MS SharePoint; diagramming tools.

Responsibilities

• Manage lifecycle of business requirements from investigation to traceability.
• Lead scoping and prioritisation of large, complex changes with senior stakeholders.
• Gather requirements across a multi-agency emergency sector ecosystem.
• Collaborate with project managers, architects, developers and stakeholders to ensure clear deliverables.
• Translate operational challenges into clear business cases and user stories.
• Conduct workshops and interviews to elicit requirements and document gaps.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Project Scoping

Communication

Education

Bachelor's degree in IT

Business analysis certification

BRM certification (plus)

Tools

Jira

Confluence

MS SharePoint

Visio

Lucidchart

Job description

Business Analyst and Project Support Officer

• Utilise your analytical skills and stakeholder management expertise to support Emergency Management Victoria.


• Fixed Term, Full time opportunity.

The Department of Justice and Community Safety is seeking a Business Analyst and Project Support Officerto provide a critical role at Emergency Management Victoria's Technology and Data division.

About the Business Unit

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria, and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EMT&D) division is responsible for key the delivery and management of digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective digital infrastructure services tailored to the emergency sector's needs. The division's main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program delivery and Data insights.

About the Role

Some of your duties will include:

• Manage the lifecycle of business requirements throughout the project (including investigation, analysis, clarification, prioritisation, documentation and traceability), using techniques and formats as appropriate for the selected methodology for the project.


• Facilitate scoping activities and determine priority of large or complex changes, engaging senior stakeholders as required.


• Lead requirements gathering across a complex, multi-agency emergency sector ecosystem (including CFA, FRV, VICSES, and Triple Zero Victoria).


• Work with project managers, product owners, solutions architects, developers and business stakeholders to ensure all deliverables are accurate and clearly understood and present in the delivered solution.


• Translate operational challenges into clear business cases and user stories aligned with the Victorian Emergency Management Digital Infrastructure Strategy.


• Conduct workshops and interviews to elicit requirements, document use cases and processes, document technical specifications, and identify gaps or areas for improvement.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Strong understanding of the Business Analysis role its application in varied situations, throughout the project lifecycle.


• Strong ability to plan and drive scoping, requirements definition and prioritisation activities for large, complex initiatives.


• Strong ability to adopt and adapt appropriate requirements definition and management methods, tools and techniques.


• Ability to partner with solution providers to design effective solutions to address complex business and technical problems.


• Demonstrated Planning and Organisation skills, with proven ability to oversee the work of others on multiple, complex tasks.


• Ability to manage stakeholders in high-pressure Contexts


• Obtains outstanding written and verbal communication and presentation skills, with a proven ability to influence others, particularly managers and senior members of an organisation


• Demonstrated understanding of project management principles and methodologies, with the ability to apply structured planning, scheduling and risk management practises to support project delivery within a PMO environment.

Qualifications/requirements

• Bachelor's degree (IT, business, or related field); BRM or business analysis certification a plus


• Experience: 5+ years in a business analysis role, with proven experience delivering data, digital infrastructure, or complex transformation projects.


• Technical Stack: Proficiency with modern enterprise delivery tools (Jira, Confluence, MS SharePoint) and process design/mapping applications (Visio, Lucidchart).


• Requirements: Must be willing to comply with public sector security clearances and agree to emergency standby provisions under the VPS Enterprise Agreement.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.