Officer People Support Centre - Payroll Processing

Hancock Iron Ore; Perth; Remote; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Retention bonuses

Profit share bonuses

Private health insurance contribution

Job summary

Hancock Iron Ore in West Perth is seeking an Officer People Support Centre to drive accurate payroll and employee services. You will handle day-to-day pay processing, onboarding, and data maintenance in SuccessFactors, while collaborating with HR, Payroll, and Finance to ensure compliance and timely pay.

The role suits an experienced payroll professional who thrives in a fast-paced environment and delivers exceptional customer service to employees and stakeholders.

Qualifications

• Experience with high-volume payroll processing and complex employment structures.
• Proficient Excel skills (advanced) for data analysis and reporting.
• Familiarity with SAP and/or SuccessFactors Employee Central.
• Strong numerical ability, accuracy and problem-solving.
• Excellent communication and customer service focus.

Responsibilities

• Handle day-to-day payroll processing, onboarding, and data maintenance in SuccessFactors.
• Respond to queries from employees and stakeholders in a timely manner.
• Maintain accurate employee data and prepare documentation such as contracts.
• Collaborate with HR, Payroll and Finance to ensure policy and statutory compliance.
• Contribute to process improvements, governance, automation and UAT activities.

Skills

Payroll processing

Excel

SAP

SuccessFactors

Communication

Tools

ServiceNow

Employee Central

Job description

Officer People Support Centre - Payroll Processing

• Monday to Friday - West Perth Location
• Performance, Retention and Profit Share Bonuses
• Company contribution towards private health insurance
• Support timely and accurate payroll and employee services

Our vision

As a leading iron ore producer, Hancock Iron Ore is helping secure the resources, jobs and prosperity that underpin the nation’s future. Guided by our vision to be the best mining company for Australia, we measure success not only by what we produce, but by the difference we make. We value creating opportunities, helping build regional and remote areas, and supporting Australian businesses by unlocking potential wherever it exists. Being 'For Australia' means delivering lasting benefits for today and for generations to come.

About the role

The People Support Centre is Hancock Iron Ore’s central hub for all transactional HR employee life cycle and pay changes. An opportunity currently exists for an Officer People Support Centre to join the team based in West Perth. Reporting to the Supervisor People Support Centre, you will play a key role in delivering accurate, timely, and high‑quality payroll and employee services. This role is ideal for an experienced payroll professional who thrives in a fast‑paced environment and provides exceptional customer service to employees and stakeholders.

In this role, you’ll be responsible for day‑to‑day pay processing, onboarding new starters (including transfers and rehires), maintaining accurate data in SuccessFactors (Employee Central), managing employee benefits, and responding to queries relating to pay and leave. You’ll work closely with HR, Payroll, Finance, and other internal teams to ensure all transactions are processed in line with company policy, statutory requirements, and service level agreements.

Duties:

• Action onboarding tasks for new starters, transfers, and rehires, including reviewing new hire data, managing pending recruits, and completing first pay calculations
• Process pays, leave, benefits, deductions, expense reimbursements, and employment changes accurately and on timeOn: Actually a missing closing tag
• Maintain accurate employee data in SuccessFactors (Employee Central) and prepare employee documentation such as contracts
• Respond to employee and stakeholder queries via ServiceNow and the PSC inbox in line with SLAs
• Process employee benefit programs such as novated leases, car parking, and travel benefits
• Facilitate workers compensation and income protection claims and support related queries
• Calculate and process termination payments and support cyclical projects such as apprentice rotations and bulk salary changes
• Undertake payroll administration, maintain spreadsheets and checking folders, and contribute to process improvements, automation, governance enhancements, and UAT activities

Skills and experience

• Prior experience in high-volume payroll processing, with complex employment structures
• Intermediate to advanced Excel skills and experience with SAP and/or SuccessFactors Employee Central
• Strong numerical ability, attention to detail, and problem-solving skills
• Excellent communication and customer service focus
• Ability to work under pressure, meet deadlines, and manage competing priorities
• Knowledge of Modern Awards, National Employment Standards, and payroll regulations and processes

About Hancock Iron Ore

Hancock Iron Ore has a portfolio of world-class iron ore operations located in West Australia’s Pilbara region, with a strong history of delivering reliable products for our customers in key international markets. We have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and McPhee Creek, plus a range of exciting development opportunities.
We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

West Perth Headquarters

Located in the heart of West Perth, our headquarters offers a contemporary and collaborative workplace designed to support productivity, wellbeing and connection. From our popular on-site café, serving fresh breakfast and lunch options alongside barista-made coffee, to modern workspaces, rooftop terraces and end-of-trip facilities for active commuters, we've created an environment that combines great facilities with a workplace culture that helps our people thrive.

Equal Opportunity

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We are a fair, diverse and welcoming workplace. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Hancock Iron Ore is a Hancock Prospecting company.