Officer Administration Plumbing - Internal Only

Gympie Regional Council; Gympie Regional; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Health and wellness programs

Salary sacrifice options

Salary packaging arrangements

Fortnightly RDO

Job summary

Gympie Regional Council is seeking an organised Administration Officer to support the Plumbing Section within the Development Services Directorate. You will provide accurate administrative and frontline customer service support to help deliver the section's business priorities.

In this role you will maintain records, manage registrations and inspections, respond to enquiries, and work collaboratively with the team to meet competing priorities while delivering high-quality service to the

Qualifications

• Deliver timely and accurate administration functions to meet the Plumbing section needs.
• Provide quality frontline customer service representing Council and Directorate.
• Maintain plumbing records including registrations, inspections and correspondence.
• Resolve enquiries by retrieving and analysing data from multiple databases.

Responsibilities

• Provide administrative and project support to meet branch priorities.
• Deliver professional frontline customer service in person, by phone and electronically.
• Maintain accurate building and plumbing records and file management.
• Respond to enquiries and identify practical solutions.
• Develop professional relationships with internal and external customers.
• Collaborate with the team while managing workload and competing priorities.

Skills

Administrative support

Frontline customer service

Data entry

Records management

Database awareness

Organisational skills

Education

Certificate 3 in Business Administration

Job description

Officer Administration Plumbing - Internal Only

Remuneration: Competitive annual salary commencing at $80,412, plus up to 15% superannuation.

Great range of additional benefits, including health and wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

Closing Date: Sunday 27th September 2026 at 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered.

Are you an organised, customer-focused administration professional looking for your next opportunity within Council?

The Plumbing Section is seeking a motivated Administration Officer to join the team and provide high-quality administrative and frontline customer service support. This is an opportunity to play an important role in supporting the Plumbing Section's day-to-day operations and contributing to the delivery of its business priorities.

About The Role

In this role, you will provide accurate and efficient administrative support to the Plumbing Section within the Community Sustainability Directorate to assist in the implementation and achievement of the relevant Business Plans.

To provide high quality frontline customer service as an integral part of the overall delivery of services provided by the Development Services branch within the Community Sustainability Directorate.

What You’ll Be Doing

• Providing timely and accurate administrative and project support to meet Branch priorities.
• Delivering professional and responsive frontline customer service in person, over the phone and electronically.
• Maintaining accurate building and plumbing records, including application registration, inspection tracking, correspondence and file management.
• Responding to enquiries, resolving administrative issues and identifying practical solutions.
• Retrieving and analysing information from multiple databases to provide accurate and timely responses.
• Developing positive and professional relationships with internal and external customers.
• Working collaboratively with the team while managing your own workload and competing priorities.

About you

We’re looking for someone who is organised, proactive and committed to delivering excellent customer service. You will have:

• Deliver timely and accurate administration functions to meet the business needs of the Plumbing section and wider Development Services branch within the Community Sustainability Directorate.
• Provide quality frontline customer service representing Council and the Directorate in a positive and professional manner.
• Contribute to the daily operations of the Plumbing section responding courteously and efficiently to enquiries received in person, by telephone, or electronically via email or other means.
• Ensure accurate and timely maintenance of plumbing related records for applications, including registration, tracking inspection results, generating correspondence, and generally monitoring progress for associated electronic and physical files.
• Resolve administrative problems, identify solutions and provide information by answering questions and requests by retrieving and analysing data from multiple databases.
• Develop and maintain positive professional relationships with internal and external customers.
• A current Queensland C Class driver’s licence.

Desirable experience

Experience in a building and/or plumbing certification environment would be highly regarded, along with:

• Demonstrated experience providing administration and project support in a building and/or plumbing certification environment.
• Sound understanding of records management requirements, land information systems and database management.
• Certificate 3 in Business Administration or equivalent qualifications

Why join the team?

This is a great opportunity to broaden your experience, build your knowledge of Council’s Plumbing Section's services, and contribute to a team that plays an important role in supporting our community.

If you’re an organised and customer-focused administration professional who enjoys working with people, solving problems and keeping things moving, we’d love to hear from you.

Position Description

For a full position description containing essential and desirable criteria.

Who To Contact

• For information regarding the requirements of this role, please contact Council's Manager Development Services, Andrew Parker on 07 5481 0403 or email [e-mail]
• For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email [e-mail]

Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.