Office Patient Assistant

80067557877 AUS Fresenius Medical Care Australia Pty Ltd; Newcastle; On-site; AUD 55,000 - 70,000; Full time

Job summary

Fresenius Medical Care in Newcastle, NSW is seeking an Office Patient Assistant to provide reception and secretarial support for patients and staff. You will assist nursing staff with non-clinical tasks and manage daily administrative duties in a busy dialysis clinic environment.

The role emphasizes compassionate patient care, accurate records, and efficient office operations. Previous experience in healthcare or clinic administration is preferred, with strong communication and teamwork skills

Qualifications

• 2 years’ experience in a similar role.
• Knowledge of Infection Control / Hygiene principles.
• Understanding of Work Health and Safety responsibilities.
• Experience with office administration and multitasking.
• Ability to liaise with patients and families with empathy.

Responsibilities

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families.
• Perform general clerical tasks: filing, minute taking, agenda creation.
• Manage petty cash and reconcile expenses.
• Order and maintain general office supplies and stock.
• Coordinate patient transport and bookings.
• Support quality improvement activities.
• Handle patient enquiries and holiday arrangements.

Skills

Communication skills

Interpersonal skills

Infection control

Workplace safety

Quality improvement

Filing/admin tasks

Teamwork

Job description

Who we are

At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do - empowering them with purpose, innovation, and support. If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress - we’re looking for you. Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future - because caring takes all of us. We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.

What you’ll achieve

As an Office Patient Assistant, you’ll provide high-quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. You will support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. You will:

General Admission

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families in a compassionate manner.
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
• Responsible for petty cash dispersal and reconciliation.
• Responsible for maintaining the levels of and ordering general office supplies.
• Responsible for bookings and maintaining patient transport.
• Provides assistance with the quality improvement program.
• Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
• Creates and maintains patient Newsletter.
• Other duties and responsibilities as assigned.

Billing Administration

• To admit and discharge patients within a centralized billing system.
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• To conduct eligibility checks on all new patients with their Private Health Fund.
• Prepare invoices and credit notes in relation to revenue generation.
• Prepare and collate all required supporting documentation required to accompany invoices.
• Undertake banking procedures for all cheque and cash payments.
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records.

Patient Service

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic.
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
• Maintains Clinical Manager database.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Take the first step toward a career that truly matters. At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

Requirements

• 2 years’ experience in a similar role
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Office skills, including filing and answering telephone enquiries

At Fresenius Medical Care, Office Patient Assistants are the heartbeat of our patient care. In our dialysis centers, you’ll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You’ll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives. Join us as an Office Patient Assistant in our Dialysis Center in Newcastle, NSW to do the best work of your career and make a profound social impact. Our staff take pride in their precision, empathy, and teamwork. They don’t just perform treatments, they create a safe, supportive environment where every patient feels seen and cared for. Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.