Dialysis Clinic: Patient Services Coordinator

Narooma; Newcastle; Hybrid; AUD 52,000 - 68,000; Full time

Job summary

Fresenius Medical Care is seeking an Office Patient Assistant for our Newcastle, NSW clinic. You will provide reception and clerical support to patients and staff, assisting nursing with non-clinical duties and managing daily admin tasks.

The role requires 2 years of experience, knowledge of infection control, strong communication, and WHS awareness. You will contribute to quality improvement and patient care in a busy dialysis setting.

Qualifications

• 2 years’ experience in a similar role.
• Knowledge of Infection Control / Hygiene principles and implementation.
• Effective communication and interpersonal skills including a multidisciplinary team.
• Knowledge of Work Health and Safety in the facility.
• Understanding of Quality improvement and risk management.
• Demonstrated skills in food preparation and presentation.
• Office skills including filing and phone enquiries.

Responsibilities

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and families in a compassionate manner.
• Perform general clerical tasks such as filing, minute taking, and agenda creation.
• Handle petty cash dispersal and reconciliation.
• Order and maintain general office supplies.
• Manage bookings and patient transport.
• Support the quality improvement program.
• Coordinate holiday patient enquiries and applications if required.
• Create and maintain patient newsletters.

Skills

Infection control

Communication skills

Interpersonal skills

Team collaboration

Job description

Fresenius Medical Care is seeking an Office Patient Assistant for our Newcastle, NSW clinic. You will provide reception and clerical support to patients and staff, assisting nursing with non-clinical duties and managing daily admin tasks.

The role requires 2 years of experience, knowledge of infection control, strong communication, and WHS awareness. You will contribute to quality improvement and patient care in a busy dialysis setting.