Patient Services Assistant

Fresenius Medical Care; City Of Swan; On-site; AUD 55,000 - 65,000; Full time

Job summary

Fresenius Medical Care in Midland WA is hiring a Patient Services Assistant to support the dialysis clinic team with non-clinical duties, stocking, cleaning, meal service, and patient transport. You will contribute to a safe, caring environment and help deliver high quality patient care.

You’ll work alongside nurses and use basic computer skills, ensure infection control, and participate in quality improvement activities to enhance patient experience and clinic operations.

Qualifications

• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal.
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.

Responsibilities

• Provide non-clinical support to the nursing staff in the dialysis clinic.
• Maintain cleanliness and neatness of patient environments and stock room.
• Assist with stock control and linen management.
• Assist with meal preparation and delivery of nutritional requirements to patients.

Skills

Communication skills

Team player

Organizational skills

Problem-solving

Computer literacy

Food preparation

Education

Patient Service Assistant Certificate

Tools

Basic office software

Job description

At Fresenius Medical Care, Dialysis Nurses are the heartbeat of our patient care.

In our dialysis centers, you’ll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You’ll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives.

Join us as a Patient Services Assistant in our Dialysis Center in Midland WA, AUS to do the best work of your career and make a profound social impact.

Our nurses take pride in their precision, empathy, and teamwork. They don’t just perform treatments, they create a safe, supportive environment where every patient feels seen and cared for.

What You’ll Achieve

As an Patient Services Assistant, you'll provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

You will:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors’ meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Requirements

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Team player
• Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

Who We Are

At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support.

If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress — we’re looking for you.

Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — because caring takes all of us.

We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.