Office Manager — Operations, Client Experience & Events

Engage Personnel; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Engage Personnel seeks an Office Manager in Hawthorn to oversee daily operations and ensure a smooth, professional client experience. You will manage reception, communications, vendor relationships, and office systems, while coordinating onboarding and HR activities for staff.

The role requires proactive problem-solving, strong organisation, and experience in professional services or accounting-adjacent environments. A modern office culture with events and process improvements awaits.

Qualifications

• Experience in professional services (accounting, legal, financial services preferred)
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 and modern office systems
• Familiarity with practice management or accounting systems (e.g., Xero Practice Manager)
• Knowledge of tax and accounting workflows (BAS, tax returns, ASIC lodgements)
• Certificate or Diploma in Business Administration or similar (preferred but not essential)

Responsibilities

• Oversee daily office functions to maintain a professional, organised environment
• Manage reception duties, greet clients, handle calls and respond to enquiries
• Maintain office supplies, technology, and vendor relationships
• Coordinate office maintenance, access and safety compliance
• Support client onboarding and engagement/documentation processes
• Schedule client appointments and manage meeting rooms
• Coordinate internal administration for accountants and advisors
• Support HR tasks, staff events, and office culture activities
• Maintain CRM and practice management data and drive efficiency

Skills

Organisational skills

Communication skills

Microsoft 365 proficiency

Client service experience

Education

Business Administration diploma/certificate

Tools

Xero Practice Manager

Job description

Engage Personnel seeks an Office Manager in Hawthorn to oversee daily operations and ensure a smooth, professional client experience. You will manage reception, communications, vendor relationships, and office systems, while coordinating onboarding and HR activities for staff.

The role requires proactive problem-solving, strong organisation, and experience in professional services or accounting-adjacent environments. A modern office culture with events and process improvements awaits.