Office Manager/Administrator

LEAP Centre; Sydney; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Supportive work environment

Job summary

LEAP Centre in Sydney is seeking an experienced Office Manager for a paediatric speech therapy and occupational therapy clinic. The role leads administration, client relations, bookings and invoicing to support daily clinic operations.

This full-time position offers a 38-hour week with two roster options and a pay package of 85,000–100,000 AUD including super, depending on experience. You will refine policies, manage staff calendars and liaise with families and therapists.

Qualifications

• Proven experience in reception and administration.
• Exceptional organisational skills and multitasking ability.
• Strong interpersonal and communication skills with a focus on customer service.
• Kind, personable, and empathetic, with a passion for helping children and families.
• Ability to work independently and communicate effectively with the team.
• Prompt, efficient, and able to handle a fast-paced work setting.
• Strong leadership skills and teamwork.

Responsibilities

• Manage and coordinate therapists’ schedules.
• Refine and improve existing policies and procedures to enhance operational efficiency.
• Manage client relationships, including handling new bookings, inquiries, and feedback.
• Answer phones and emails promptly, providing exceptional customer service.
• Liaise between therapists, families, and external partners to ensure effective communication.
• Assist in the development and implementation of strategies to expand the business.
• Oversee the organisation and scheduling of therapy programs.
• Invoicing and billing clients; keep accounts up to date.

Skills

Reception & administration

Organisational skills

Interpersonal communication

Customer service focus

Leadership & teamwork

Job description

Office Manager for Paediatric Therapy Clinic

Hours: Full-time 38 hours

We offer some flexibility in how the 38-hour working week is structured. Two potential roster options are:

Option 1:

Monday 7:45-5:15

Tuesday 7:45-5:15

Thursday 7:45-5:15

Friday 7:45-1:45

Option 2:

Monday 9-5:15

Tuesday 9-5:15

Thursday 9-5:15

Friday 9-4:30

Pay: $85,000- $100,000 package (inc of super), depending on experience

About Us

We are a leading Paediatric Speech Therapy and Occupational Therapy company dedicated to providing exceptional care and support to families in need. Our team of highly skilled therapists and staff work closely to create personalised treatment plans that empower children to achieve their full potential. As we continue to grow and enhance the quality of our services, we are seeking a passionate and experienced Office Manager to join our dynamic team.

The Role

The Office Manager will play a critical leadership role in refining and improving our policies and procedures, managing client relations and new bookings, and ensuring the seamless operation of our programs. This position involves working closely with both our therapy team and the families we serve, providing a vital link that supports the successful delivery of our services.

Key Responsibilities

• Manage and coordinate therapists’ schedules
• Refine and improve existing policies and procedures to enhance operational efficiency
• Manage client relationships, including handling new bookings, inquiries, and feedback
• Answer phones and emails promptly, providing exceptional customer service
• Liaise between therapists, families, and external partners to ensure effective communication
• Assist in the development and implementation of strategies to expand our business
• Oversee the successful organisation and scheduling of our therapy programs.
• Contribute to team efforts by accomplishing related tasks as needed.
• invoicing & billing clients
• keeping accounts up to date

Qualifications

• Proven experience in reception and administration, preferably within the allied health field.
• Exceptional organisational skills and the ability to multitask effectively.
• Strong interpersonal and communication skills, with a focus on customer service.
• Kind, personable, and empathetic, with a passion for helping children and their families.
• Ability to work independently and communicate effectively with our team
• Prompt, efficient, and able to handle a fast-paced work setting.
• Strong leadership skills and teamwork

What We Offer

• A supportive and inclusive work environment.
• competitive pay
• The chance to make a significant impact in the lives of children and their families.

Join us in our mission to provide exceptional paediatric therapy services and make a lasting difference in the lives of the children and families we serve.