Pediatric Clinic Operations Manager

LEAP Centre; Sydney; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Supportive work environment

Job summary

LEAP Centre in Sydney is seeking an experienced Office Manager for a paediatric speech therapy and occupational therapy clinic. The role leads administration, client relations, bookings and invoicing to support daily clinic operations.

This full-time position offers a 38-hour week with two roster options and a pay package of 85,000–100,000 AUD including super, depending on experience. You will refine policies, manage staff calendars and liaise with families and therapists.

Qualifications

• Proven experience in reception and administration.
• Exceptional organisational skills and multitasking ability.
• Strong interpersonal and communication skills with a focus on customer service.
• Kind, personable, and empathetic, with a passion for helping children and families.
• Ability to work independently and communicate effectively with the team.
• Prompt, efficient, and able to handle a fast-paced work setting.
• Strong leadership skills and teamwork.

Responsibilities

• Manage and coordinate therapists’ schedules.
• Refine and improve existing policies and procedures to enhance operational efficiency.
• Manage client relationships, including handling new bookings, inquiries, and feedback.
• Answer phones and emails promptly, providing exceptional customer service.
• Liaise between therapists, families, and external partners to ensure effective communication.
• Assist in the development and implementation of strategies to expand the business.
• Oversee the organisation and scheduling of therapy programs.
• Invoicing and billing clients; keep accounts up to date.

Skills

Reception & administration

Organisational skills

Interpersonal communication

Customer service focus

Leadership & teamwork

Job description

LEAP Centre in Sydney is seeking an experienced Office Manager for a paediatric speech therapy and occupational therapy clinic. The role leads administration, client relations, bookings and invoicing to support daily clinic operations.

This full-time position offers a 38-hour week with two roster options and a pay package of 85,000–100,000 AUD including super, depending on experience. You will refine policies, manage staff calendars and liaise with families and therapists.