Office Manager

Laneway Education Pty; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Laneway Education is seeking an experienced and organised Office Manager to coordinate and oversee the administrative operations of its education business. The role covers student administration, enrolment inquiries, attendance tracking and course progression across campuses in Sydney and Melbourne.

The successful candidate will manage workflows, maintain records, liaise with academic staff and finance teams, and drive process improvements to ensure efficient operations and compliance.

Qualifications

• Qualifications in business administration or related discipline, or equivalent experience.
• Experience in office administration and coordination.
• Strong organisational, time management and workflow skills.

Responsibilities

• Coordinate the day-to-day administrative operations of the education office, including student administration, enrolment enquiries, attendance and course progression processes.
• Organise and monitor administrative workflows relating to student deferrals, assessments, academic progression and course completion.
• Coordinate office resources, equipment, training materials and administrative supply requirements across relevant departments.
• Maintain office records, student administration registers, graduation trackers and other operational databases.
• Liaise with office personnel, trainers, academic staff, finance teams and other departments to coordinate administrative operations and resolve operational issues.
• Monitor administrative processes and follow up outstanding tasks to ensure timely completion.
• Coordinate cross-campus administrative operations and communication between Sydney and Melbourne teams.
• Review and improve administrative systems, procedures and workflow processes, including identifying opportunities for automation and operational efficiency.
• Coordinate administrative clearance processes for student completion and relevant documentation.
• Support management in maintaining effective office operations and ensuring compliance with internal procedures and relevant administrative requirements.

Skills

Organisational skills

Time management

Workflow coordination

Stakeholder liaison

Education

Business administration / office management qualification or equivalent experience

Job description

Laneway Education is seeking an experienced and organised Office Manager to coordinate and oversee the administrative operations of its education business.

The successful candidate will be responsible for coordinating office administration systems, managing administrative workflows, maintaining operational records and facilitating communication between office personnel, academic staff and relevant departments across campuses.

Key Responsibilities

• Coordinate the day-to-day administrative operations of the education office, including student administration, enrolment enquiries, attendance and course progression processes.
• Organise and monitor administrative workflows relating to student deferrals, assessments, academic progression and course completion.
• Coordinate office resources, equipment, training materials and administrative supply requirements across relevant departments.
• Maintain office records, student administration registers, graduation trackers and other operational databases.
• Liaise with office personnel, trainers, academic staff, finance teams and other departments to coordinate administrative operations and resolve operational issues.
• Monitor administrative processes and follow up outstanding tasks to ensure timely completion.
• Coordinate cross-campus administrative operations and communication between Sydney and Melbourne teams.
• Review and improve administrative systems, procedures and workflow processes, including identifying opportunities for automation and operational efficiency.
• Coordinate administrative clearance processes for student completion and relevant documentation.
• Support management in maintaining effective office operations and ensuring compliance with internal procedures and relevant administrative requirements.

Skills and Experience

The successful candidate will ideally possess:

• Relevant qualifications in business administration, office management or a related discipline, or equivalent relevant experience.
• Demonstrated experience in office administration, office coordination or administrative operations management.
• Strong organisational, time management and workflow coordination skills.
• Experience maintaining administrative records, databases and office management systems.
• Strong communication and stakeholder liaison skills.
• Ability to coordinate administrative activities across multiple departments or locations.
• Demonstrated ability to identify administrative issues and implement process improvements.
• Experience in an education or training environment will be highly regarded.

Laneway Education is an equal opportunity employer and encourages applications from suitably qualified Australian citizens, permanent residents and other eligible applicants.