Office Manager

Estia Health; Gosford; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Retail savings with the Blue LightCard

Discounted car hire

Employee Assistance Program for you

Wellbeing App to support health

Novated leasing for vehicles

Workplace banking support

ACN membership discounts for nurses

Discounted health insurance with nib

Discounted JB HiFi

Job summary

Estia Health in New South Wales is seeking an administrative support role to help run our homes smoothly, acting as a key liaison to the Residential Aged Care Manager and staff.

You will coordinate rosters, assist with recruitment, provide proactive customer service, and manage enquiries to convert them into sales while assisting with payroll, billing and records. Experience in aged care and rostering is preferred.

Qualifications

• Qualification in Business Administration or similar (ideally).
• Experience in rostering (ideally).
• Experience in Aged Care (ideally).
• Ability to meet deadlines in a fast-paced environment.
• Solid computer and data skills.

Responsibilities

• Maintain accurate rosters with the Residential Aged Care Manager and home staff.
• Assist with staff recruitment and onboarding.
• Provide prompt and friendly customer service to internal and external customers.
• Proactively manage the enquiries pipeline to convert enquiries to sales.
• Lend a hand with billing, payroll and stocktake.
• Provide guidance and mentoring to the Administration Officer.
• Maintain all record management systems.
• Support the residential aged care manager in daily tasks.

Skills

Customer service

Rostering

Data skills

Attention to detail

Problem-solving

Education

Business Administration qualification or similar

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager.

Usually, your day will involve:

• Working closely with the Residential Aged Care Manager and home staff to maintain accurate rosters
• Assisting with staff recruitment and onboarding
• Providing prompt and friendly customer service to both internal and external customers
• Proactively managing the enquiries pipeline to successfully convert enquiries to sales
• Lending a hand with billing, payroll and stocktake
• Providing guidance and mentoring to Administration Officer
• Maintaining all record management systems
• Supporting our residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• A qualification in Business Administration or similar (ideally)
• A proven ability to work to deadlines and work in fast-paced environment
• Solid computer and data skills
• Previous experience in Aged Care (ideally)
• Previous experience in rostering (ideally)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.