OFFICE MANAGER

HOLISTIC MIGRATION SOLUTIONS PTY LTD; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Job summary

Holistic Migration Solutions is seeking an experienced Office Manager to coordinate daily administrative and operational functions of our migration and education services office in Melbourne. The role includes overseeing facilities, payroll via Xero, CRM management, and staff coordination.

The ideal candidate will have a bachelor’s degree with 3+ years in office management, strong organisational and leadership skills, and experience with Xero and Monday.com.

Qualifications

• Bachelor’s degree or higher in a relevant field with 3+ years in office management or similar.
• Strong organisational, communication, leadership and problem-solving abilities.
• Experience with Xero, CRM systems such as Monday.com, payroll and client administration is highly regarded.
• Flexibility to work outside standard hours based on operational needs.

Responsibilities

• Oversee daily office administration, facilities, equipment, supplies and resources.
• Supervise operations, allocate staff workloads and coordinate rosters and priorities.
• Manage recruitment, onboarding, staff training, performance reviews and KPIs.
• Coordinate payroll through Xero and liaise with accountants on finances.
• Maintain CRM systems, client databases and document control with confidentiality.
• Coordinate internal meetings and implement office workflow improvements.
• Handle escalated client inquiries and coordinate resolutions with migration agents.
• Coordinate digital marketing, social media and promotions with marketing.
• Monitor privacy, WHS and migration-industry compliance in office practices.
• Assist management in improving business processes and service delivery.

Skills

Organisational skills

Communication

Leadership

Problem-solving

Education

Bachelor’s degree or higher

Tools

Xero

Monday.com

Payroll systems

Job description

Job Type: Permanent position | Full time position

Job Description

Holistic Migration Solutions PTY LTD Employment Type: Full-time Salary: AUD $75,000 – $95,000 per annum + superannuation

Holistic Migration Solutions is seeking an experienced and organised Office Manager to coordinate the day-to-day administrative and operational functions of our migration and education services office.

Key Responsibilities

• 1. Oversee daily office administration, facilities, equipment, supplies and workplace resources.
• 2. Supervise administrative operations, allocate staff workloads and coordinate rosters and operational priorities.
• 3. Manage recruitment, onboarding, staff training, performance reviews and KPI monitoring.
• 4. Coordinate payroll through Xero, monitor office expenses and liaise with accountants on financial administration.
• 5. Maintain CRM systems, client databases and business records, ensuring accuracy, confidentiality and effective document control.
• 6. Coordinate internal meetings, communicate operational updates and implement improvements to office procedures and workflows.
• 7. Manage escalated client enquiries and coordinate resolutions with Registered Migration Agents and relevant team members.
• 8. Coordinate digital marketing, social media and promotional activities with the marketing team.
• 9. Monitor office practices to support compliance with privacy, workplace health and safety, organisational and applicable migration‑industry requirements.
• 10. Support management in improving business processes, staff productivity and overall service delivery.

Qualifications & Experience

• 1. Bachelor’s degree or higher qualification with a minimum of 3 years of relevant experience in office management, business administration or a comparable operational role. Substantial relevant experience can be considered in lieu of formal qualifications.
• 2. Strong organisational, communication, leadership and problem‑solving skills.
• 3. Experience with Xero, CRM systems such as Monday.com, payroll and client administration will be highly regarded.
• 4. Flexibility to work outside standard Monday-to‑Friday business hours may be required based on operational needs.

About You: You will be a highly organised professional with the ability to manage staff, systems and competing operational priorities in a fast‑paced professional services environment.

You will demonstrate sound judgement, attention to detail and the ability to maintain efficient and professional office operations.