Office Experience Coordinator & Concierge

AFL; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

The AFL is seeking an Office Experience Coordinator & Concierge in Melbourne. You will be the first point of contact for team members, stakeholders and visitors, delivering a welcoming, seamless workplace experience.

You’ll support front-of-house operations, coordinate meetings and events, manage access and enquiries, and partner with the People team to keep the office running smoothly. You’ll lead projects and initiatives, ensure spaces are well-presented, and use technology to enhance delivery

Qualifications

• Experience in corporate reception, hospitality or concierge roles.
• Strong communication and interpersonal capability with a broad range of people.
• Ability to coordinate competing priorities with attention to detail.
• Proactive, practical approach to issue resolution and task completion.
• Experience coordinating meetings, onboarding and events.
• Comfort with Microsoft 365 and workplace tech.

Responsibilities

• Deliver welcoming, responsive front-of-house and concierge service.
• Lead office projects and workplace initiatives improving employee experience.
• Coordinate visitor check-in, passes and enquiries per safety procedures.
• Maintain reception, shared spaces and meeting areas for readiness.
• Coordinate meeting room bookings, prep, catering and AV basics.
• Provide practical concierge support (transport, spaces, local info).
• Manage suppliers and service providers from issue to resolution.
• Monitor supplies and arrange timely replenishment.
• Handle mail, couriers and deliveries accurately.
• Support onboarding, first-day experiences and arrivals.
• Assist with events and All Team activities with cross-team collaboration.
• Work with People, Facilities, Security, Technology teams to resolve issues.
• Follow safety and security procedures and escalate concerns.

Skills

Communication

Interpersonal skills

Prioritisation

Project coordination

Event coordination

Team collaboration

AI adoption

Tools

Microsoft 365

Visitor management systems

Meeting room technology

Workplace systems

Job description

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Office Experience Coordinator & Concierge

Join the team shaping the future of Australia’s game.

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

The opportunity

As our Office Experience Coordinator & Concierge, you’ll be the first point of connection for team members, stakeholders and visitors, helping create an experience that feels welcoming, seamless and distinctly AFL.

Beyond front-of-house and concierge support, you’ll help keep our office running smoothly, anticipate what our people need and find new ways to make the workplace experience even better.

Reporting to the Office Experience Manager, you’ll also lead and contribute to office projects, workplace initiatives and events, working with the wider AFL People team to bring ideas to life and create a great place to work, meet and visit.

What you’ll own

You will help ensure our front-of-house services and shared workplace spaces operate smoothly, professionally and efficiently each day.

You’ll add value through:

• Delivering a welcoming, responsive and professional reception and concierge experience
• Lead and contribute to office projects and workplace initiatives that support the employee experience
• Coordinating visitor check-in, access passes and enquiries in line with workplace, safety and security procedures
• Keeping reception, shared spaces, front-of-house and external meeting areas well presented and ready for use
• Coordinating meeting room bookings, room preparation, catering and basic audiovisual support
• Providing practical concierge support, including arranging transport, meeting spaces and relevant local information
• Coordinating workplace suppliers and service providers, following issues through to resolution
• Monitoring office supplies, stationery and kitchen consumables and arranging timely replenishment
• Managing incoming and outgoing mail, couriers and deliveries accurately and efficiently
• Supporting onboarding and first-day experiences, including welcome packs, workplace access and arrival logistics
• Supporting and coordinating events, All Team activities and relevant team member functions
• Working with the People team, Facilities, Security, Technology and other relevant teams to resolve workplace issues
• Following safety, security and emergency procedures and escalating concerns promptly

What you’ll bring

• Experience in corporate reception, hospitality, concierge, workplace services or a comparable customer-facing environment
• Strong communication and interpersonal capability, with the ability to engage professionally and respectfully with a broad range of people
• Demonstrated ability to coordinate competing priorities, suppliers and operational activities with strong attention to detail
• A proactive and practical approach to identifying issues, resolving problems and following tasks through to completion
• Experience project managing or supporting a variety of projects
• Significant experience coordinating meetings, onboarding activities, functions or events
• Confidence using Microsoft 365, visitor management systems, meeting room technology and other workplace systems
• Sound judgement and discretion when handling confidential information, visitor access and workplace matters
• A collaborative approach and commitment to providing a fair, inclusive and positive experience
• A willingness to use technology and AI to improve how work is delivered

Why you’ll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What you can look forward to:

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing program designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners
• AFL Silver Memberships for permanent team members, so you can enjoy the action at Marvel Stadium and the MCG with family and friends
• 6 months paid primary parental leave with no qualification period for permanent team members

Everyone has a place here

Our game brings people together, and we want our workplace to do the same.

We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every box. If this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the job description.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.