Office Administrator & Client Coordinator

Private Advertiser; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training in solar tech

Stable position

Supportive environment

Growth opportunities

Job summary

Ryde Energy in Browns Plains is seeking an Office Administrator & Client Services Coordinator to manage day-to-day customer enquiries, coordinate between clients and our team, and support installation administration.

You will be a primary contact for customers, handling inquiries, maintaining records and scheduling installations while delivering friendly, professional service.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A friendly, professional and confident telephone manner.
• Previous experience in office administration, customer service or client coordination.
• The ability to manage competing priorities and work independently.

Responsibilities

• Manage incoming customer enquiries via telephone and email in a professional and timely manner.
• Assist new and existing customers with enquiries regarding solar and battery installations.
• Maintain regular communication with customers throughout the sales and installation process.
• Provide post-installation customer support, assisting with general enquiries, warranty requests and service matters.
• Follow up outstanding customer enquiries and ensure matters are resolved efficiently.
• Assist with the daily administration and organisation of office operations.
• Maintain accurate customer records, documentation and job information.
• Coordinate communication between customers, installers, management and other team members.
• Assist with installation scheduling, customer documentation and general administrative tasks.
• Monitor outstanding tasks and ensure customer requests are followed through to completion.
• Assist in developing and improving office procedures and customer service processes.
• Identify opportunities to improve administrative efficiency and customer experience.
• Work closely with management to support the continued growth of the business.

Skills

Customer service

Office administration

Communication

Organisational skills

Problem-solving

Tools

Microsoft Office

Job description

Ryde Energy is an established solar and battery installation company servicing South East Queensland. With approximately 14,000 installations completed and a strong reputation for customer service, we pride ourselves on providing quality renewable energy solutions at competitive prices.

As our business continues to grow, we are looking for a motivated, organised and customer-focused individual to join our office team in Browns Plains.

About the Role

We are seeking an enthusiastic Office Administrator & Client Services Coordinator to play a key role in the day-to-day operation of our business.

You will be one of the primary points of contact for our customers, managing incoming enquiries, coordinating communication between clients and our team, assisting with installation administration and providing ongoing customer support.

This is a varied position suited to someone who enjoys working with people, takes ownership of their responsibilities and thrives in a busy office environment.

Key Responsibilities

Customer Service & Client Management

Manage incoming customer enquiries via telephone and email in a professional and timely manner.

Assist new and existing customers with enquiries regarding solar and battery installations.

Maintain regular communication with customers throughout the sales and installation process.

Provide post-installation customer support, assisting with general enquiries, warranty requests and service matters.

Follow up outstanding customer enquiries and ensure matters are resolved efficiently.

Office Administration & Coordination

Assist with the daily administration and organisation of office operations.

Maintain accurate customer records, documentation and job information.

Coordinate communication between customers, installers, management and other team members.

Assist with installation scheduling, customer documentation and general administrative tasks.

Monitor outstanding tasks and ensure customer requests are followed through to completion.

Business Processes & Improvement

Assist in developing and improving office procedures and customer service processes.

Identify opportunities to improve administrative efficiency and customer experience.

Work closely with management to support the continued growth of the business.

About You

We are looking for someone who is confident, personable and capable of managing multiple responsibilities while maintaining a high standard of customer service.

The ideal candidate will have:

Excellent written and verbal communication skills.

Strong organisational skills and attention to detail.

A friendly, professional and confident telephone manner.

Previous experience in office administration, customer service or client coordination.

The ability to manage competing priorities and work independently.

Strong problem-solving skills and a proactive approach to their work.

Confidence using computers, email and Microsoft Office applications.

A willingness to learn about solar, battery storage and renewable energy technology.

Experience in the solar or electrical industry would be advantageous but is not essential. Full product and industry training will be provided.

What We Offer

Competitive remuneration based on experience.

A stable position within an established and growing renewable energy company.

A supportive and collaborative office environment.

Comprehensive training in solar and battery technology.

Opportunities to develop your skills and take on additional responsibilities.

The opportunity to work in an industry experiencing significant growth.

Ryde Energy is an equal opportunity employer. We welcome applications from suitably qualified candidates of all backgrounds.