Off Highway Supervisor

Penske Transportation Group; Darwin; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Accredited Training & Development

Competitive Remuneration

Employee Assistance Program

Job summary

Penske Australia is seeking a Service Supervisor for its Darwin location. This pivotal leadership role involves overseeing the Service Department's daily operations, enhancing team performance, and ensuring customer satisfaction.

The ideal candidate should possess at least 5 years’ experience in heavy vehicles or engine management, promoting safety and quality. Penske offers flexible arrangements, competitive remuneration, and training opportunities to support staff development.

Qualifications

• At least 5 years' experience within the heavy vehicle or engine industry.
• Demonstrated experience leading, developing and motivating a workforce.
• Strong technical knowledge and the ability to understand complex product information.
• Experience managing operational and financial performance.
• Ability to interpret business financial information.

Responsibilities

• Leading, motivating and developing the Service team.
• Coordinating workloads to ensure efficient service.
• Driving culture around Safety, Quality and Productivity.
• Building and maintaining strong relationships with customers.
• Monitoring department performance against financial targets.

Skills

Leadership

Technical knowledge

Operational performance

Customer relationship management

Commercial awareness

Job description

Are you an experienced service leader with a strong heavy vehicle, diesel engine or off-highway background?

Penske Australia is looking for a Service Supervisor – Off Highway to join our Darwin operation. This is a key leadership role responsible for driving the day-to-day performance of the Service Department, leading and developing the team, delivering outstanding customer service and ensuring strong safety, quality, productivity and commercial outcomes.

If you're ready to step into a role where you can genuinely influence team performance, customer relationships and the success of the service operation, we'd like to hear from you.

What you'll be doing

Reporting to the Branch Manager, you'll take ownership of the effective and efficient operation of the Service Department. Your responsibilities will include:

• Leading, motivating and developing the Service team to achieve high standards of performance.
• Coordinating workloads to ensure customer jobs are completed efficiently and on time.
• Driving a strong culture around Safety, Quality and Productivity.
• Managing Work in Progress (WIP), quotations, invoicing and service documentation.
• Monitoring department performance against revenue, gross margin, expense and budget targets.
• Ensuring technical issues are resolved promptly and customer expectations are met.
• Building and maintaining strong relationships with key customers.
• Identifying opportunities to grow the Service Department and strengthen the customer base.
• Completing regular forecasting and reporting to monitor operational and financial performance.
• Supporting recruitment, performance management, training and career development across the team.
• Working closely with the wider Branch Management Team to achieve business objectives.

About you

We're looking for someone who combines strong technical knowledge with genuine leadership capability and commercial awareness.

Ideally, you'll bring:

• At least 5 years' experience within the heavy vehicle or engine industry.
• Demonstrated experience leading, developing and motivating a workforce.
• Strong technical knowledge and the ability to understand complex product information.
• Experience managing operational and financial performance, including capital and revenue budgets.
• The ability to interpret business financial information and use it to drive performance.
• A commercial mindset with the ability to identify and develop service and sales opportunities.
• A proactive leadership style and commitment to continuous improvement.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world’s finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.