National Service Coordinator

Penske Australia; City of Melbourne; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Training programs

Competitive remuneration

Employee assistance program

Paid parental leave

Employee referral program

Penske perks

Job summary

Penske Australia is seeking a National Service Coordinator to support customers and branches across the nation. This role involves coordinating service activities and managing information flow between stakeholders.

You will provide administrative support, assist with pricing, and ensure accurate documentation. The successful candidate will need excellent organizational and communication skills, as well as experience in service coordination or customer service.

Qualifications

• Previous experience in service coordination, administration or customer service.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to maintaining records.
• Confident communication with customers and internal stakeholders.
• Experience in work-order administration and billing highly regarded.

Responsibilities

• Coordinate service delivery across national contracts.
• Provide administrative support to branch service departments.
• Assist with pricing and submitting quotations for repair work.
• Provide customers with accurate documentation and service reports.
• Respond to customer enquiries and coordinate resolutions.

Skills

Service coordination

Customer service

Organizational skills

Communication skills

Problem-solving

Time management

Administrative skills

Computer skills

Tools

Outlook

Word

Excel

Job description

Join Penske as a National Service Coordinator, supporting customers and branches across Australia to deliver safe, compliant and efficient service outcomes.

Reporting to the National Off Highway Customer Support Manager, you will work closely with customers, branches, technicians and internal stakeholders to coordinate service activities, manage the flow of information between all parties, maintain accurate records, support quoting and invoicing processes, and assist in resolving customer enquiries.

This role also provides support to broader Energy Solutions Group (ESG) projects as required.

While this role will ideally be based at either our Edinburgh SA, Altona VIC, Chipping Norton NSW or Wacol QLD branches, we are open to considering the right candidate from anywhere in Australia. In this national role, you will support Penske branches and customers across the country while working collaboratively with teams across multiple locations.

In this role you will:

• Coordinate service delivery across national contracts, working with customers, branches and technicians.
• Provide administrative support to branch service departments and help ensure contractual requirements are met.
• Assist with pricing and submitting quotations for repair and remedial work.
• Provide customers with accurate documentation, including service reports, sample analysis results, images and repair estimates.
• Monitor service activities, workloads and work in progress, providing customers with timely progress updates.
• Support prompt work-order completion, closeout and invoicing.
• Prepare and submit customer work-order claims in accordance with contractual requirements.
• Perform account reconciliations and investigate discrepancies to support accurate billing and payment outcomes.
• Manage information through customer portals to support accurate reporting and payment.
• Respond to customer enquiries, queries and complaints, coordinating appropriate resolutions.
• Build and maintain effective relationships with customers and internal stakeholders.
• Monitor employee licences, qualifications, inductions and customer-site access requirements.
• Provide administrative support for Energy Solutions Group (ESG) projects as required.

About you:

• Previous experience in service coordination, administration, customer service, or a similar role.
• Strong organisational and time-management skills, with the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to maintaining accurate records and documentation.
• Confident communicating with customers, technicians, branches and internal stakeholders.
• Experience with work-order administration, quoting, invoicing, account reconciliation, and investigating billing or payment discrepancies would be highly regarded.
• Competent computer skills, particularly across Outlook, Word and Excel, with the ability to learn new systems, customer portals and business applications.
• A proactive approach to problem-solving and delivering high levels of customer service.
• Capable of working independently while contributing to a collaborative national team.
• Exposure to service operations, power generation, heavy vehicle, industrial or related industries would be advantageous; however, we recognise that industry knowledge is developed through experience and are equally interested in candidates with strong organisational and administrative capabilities.
• Alignment with Penske's values of Ownership, Passion, Teamwork, Integrity and Care.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.