Oceania Service Operations Coordinator

PerkinElmer; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

PerkinElmer is seeking an experienced administrator to manage end-to-end service operations across Oceania. You will coordinate customer requests, work orders, quotations, invoicing, parts logistics, and supplier management activities.

The role supports Customer Support Engineers in the field by preparing quotes, following up opportunities, coordinating parts and service requirements, and handling administrative tasks to maximize engineers’ time with customers.

Qualifications

• Customer-facing experience in a technical-based industry.
• Strong relationship-building skills.
• Strong organizational skills.
• Experience with CRM systems; SFDC/ServiceMax is a plus.
• Trained or capable of being trained in SAP.
• High level of computer literacy.
• Ability to work well in a team and independently.
• Understanding of industry standards and customer service expectations.
• Experience in a similar service-role would be welcome.

Responsibilities

• Log and manage service requests, assign work orders to engineers or managers.
• Reassign rejected work orders to ensure timely support.
• Convert approved estimates to work orders and manage invoicing.
• Administer procurement and supplier platforms, including Ariba.
• Prepare and follow up on customer quotations for various service activities.
• Apply contract pricing and discounts when preparing quotes.
• Update instrument sales records in SAP and ServiceMax for warranty work.
• Maintain asset records and track instrument movements in SAP/ServiceMax.
• Coordinate white-glove logistics and DOA returns.
• Coordinate parts procurement and delivery for CSEs with the Service Manager.
• Coordinate parts shipments to New Zealand and Pacific Island customers.
• Manage customs clearance and related documentation.
• Provide SDS and regulatory documentation to customers on request.
• Coordinate supplier onboarding in SAP/ServiceMax/Salesforce.
• Maintain customer master data via MDM processes.
• Coordinate recurring product records and third-party part numbers in SAP.
• Establish credit accounts with suppliers and generate POs as needed.
• Prepare proforma invoices for prepayments or card payments.
• Provide backup support for Contract/Consumables Sales and stocktakes.
• Assist Accounts Receivable with overdue payments when requested.
• Provide backup coverage during leaves; support various sales/admin roles.
• Manage Oceania customer service inbox and route orders to the right teams.

Skills

Customer-facing

Relationship building

Organizational skills

CRM systems

SAP knowledge

Computer literacy

Teamwork

Industry knowledge

Service operations

Education

Relevant tertiary qualification

Job description

PerkinElmer is seeking an experienced administrator to manage end-to-end service operations across Oceania. You will coordinate customer requests, work orders, quotations, invoicing, parts logistics, and supplier management activities.

The role supports Customer Support Engineers in the field by preparing quotes, following up opportunities, coordinating parts and service requirements, and handling administrative tasks to maximize engineers’ time with customers.