NSW Workers' Comp Capability Coach

Arthur J. Gallagher & Co. (AJG); Sydney, City of Parramatta; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Health insurance discounts

Employee Stock Purchase Program

Paid parental leave

Job summary

Gallagher Bassett is seeking a Capability Specialist to support our NSW Workers Compensation function. Reporting to the Manager – Personal Injury Strategy and Implementation, you will work with claims and rehabilitation teams in Sydney CBD and Parramatta to coach, develop and elevate capability.

This role blends on‑the‑job training with process coaching, keeping staff aligned to professional standards, regulatory changes and system tools.

Qualifications

• Significant experience in the workers compensation case management.
• Strong knowledge of relevant NSW workers compensation legislation and frameworks.
• Demonstrated coaching ability.
• Exceptional time management and organisational skills – a true “self‑starter”!
• Excellent attention to detail.
• Highly developed communication skills, with the ability to coach and engage at all levels of organisation.

Responsibilities

• Work in partnership with the business and with the Technical Training Team, to support staff transition from technical training into their operational roles including training of processes in an operational environment.
• Supporting and assessing staff against professional standards framework.
• Provide ‘on the-job’ technical and operational training and coaching for new staff or transferred staff in relation to the: ‘how to process’, ‘how to calculate a benefit’, ‘how to triage a new claim’, ‘how to manage a claim’, ‘what tools to use’, etc
• Work closely with the Technical Training team to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
• Stay abreast of regulatory and legislative changes, changes to procedures and technology and ensure the delivery of relevant information to the Operations Teams
• Maintain a high level of product knowledge pertinent to icare & SIRA
• Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
• Support the business unit in relation to championing and implementing changes
• In liaison with the relevant Team Managers, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
• Ensure that Processes and Procedures are updated and communicated accordingly
• Prepare reports and details of coaching delivered
• Undertake independent call and desktop audits to ensure quality standards are achieved

Skills

Workers' compensation experience

Coaching ability

Time management

Attention to detail

Communication skills

Team collaboration

Self-starter

Job description

Gallagher Bassett is seeking a Capability Specialist to support our NSW Workers Compensation function. Reporting to the Manager – Personal Injury Strategy and Implementation, you will work with claims and rehabilitation teams in Sydney CBD and Parramatta to coach, develop and elevate capability.

This role blends on‑the‑job training with process coaching, keeping staff aligned to professional standards, regulatory changes and system tools.