Notebook Service Technician

Atturra; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Professional certifications

Wellbeing platform

Mental health support

Parental leave

Employee referral program

Job summary

Atturra is seeking a Notebook Service Technician to service prestigious schools in the Sydney metropolitan area from our St Leonard's office. This full-time role requires on-site visits, diagnostic work, and collaboration with school IT teams to meet service level agreements.

The successful candidate will troubleshoot HP laptops, manage spare parts, and liaise with internal departments. A valid Driver's license is required for travel across Sydney.

Qualifications

• Possess strong diagnostic and problem-solving abilities.
• Demonstrate excellent communication with clients and team members.
• Capable of prioritising tasks and working under pressure.

Responsibilities

• Troubleshoot, diagnose, and provide Level 1 technical hardware support solutions for HP laptops.
• Work onsite to ensure service calls are completed accurately and efficiently, reducing return calls.
• Service products in accordance with vendor product service guides.

Skills

Diagnostic skills

Customer service

Team collaboration

Tools

HP hardware

Job description

What You’ll Be Doing

The Education Services Team supports our Elite education customers. The team is expanding and has a requirement for a Notebook Service Technician to service prestigious schools in SydneyMetropolitan areas, Atturra’s office is based in St Leonard’s.

Responsibilities

• Troubleshoot, diagnose, and provide Level 1 technical hardware support solutions for HP laptops.
• Work onsite to ensure that service calls are completed accurately and efficiently, thereby reducing the need for return calls.
• Service products in accordance with vendor product service guides.
• Keep an accurate register of spare parts and liaise with our internal departments and customers to ensure that our service level agreements are met.
• Engage and work with the school’s IT team as helpdesk support.Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.

Working Conditions

• Based in Sydney
• Onsite at St Leonards office
• Full time opportunity
• Vehicle to be provided to service schools around Sydney.
• Driver license required

What will make you successful in this role?

• Passionate about technology, be IT-savvy, possess outstanding diagnostic and problem-solving skills and have a strong sense of responsibility and dedication to work.
• A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking.
• Excellent communication skills to effectively interact with clients and team members.Proficiency in using ticketing systems and managing IT requests.
• Ability to work independently and prioritise tasks to meet deadlines.
• Attention to detail and a proactive approach to problem-solving.
• Strong organisational skills and the ability to maintain accurate documentation.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. Atturra’s Managed Services division provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent "as-a-service" providers in the market.

What Our People Say

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

Why you’ll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A Strong Set Of Company Values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable Employee Benefits

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.

Commitment to supporting Australia’s veterans

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.