North Rockhampton Medical Centre, Medical Receptionist

Sunshine Coast Health Ltd; Rockhampton Regional; Hybrid; AUD 42,000 - 54,000; Full time

Job summary

North Rockhampton Medical Centre is a patient-focused medical practice committed to providing friendly, professional and compassionate healthcare to our local community.

We are looking for someone to manage patient reception, appointments, phone enquiries, records and Medicare billing in a busy clinic, while supporting doctors and nursing staff and keeping the reception area welcoming.

Qualifications

• Experience in medical reception or healthcare is desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Friendly, courteous and patient-focused.
• Confidentiality and patient privacy aware.

Responsibilities

• Patient reception and appointment management
• Answering and managing telephone enquiries
• Updating patient records and scanning documents
• Medicare billing, payments, invoices and receipts
• Managing emails, correspondence and daily administration
• Maintaining a clean, organised and welcoming reception area
• Supporting doctors and nursing staff with day-to-day practice operations
• Opening and closing the clinic as required

Skills

Communication skills

Attention to detail

Reliability

Teamwork

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Job description

• North Rockhampton Medical Centre, Medical Receptionist

North Rockhampton Medical Centre, Medical Receptionist

North Rockhampton Medical Centre is a patient-focused medical practice committed to providing friendly, professional and compassionate healthcare to our local community.

Our team works together to create a welcoming and supportive environment where patients feel respected, comfortable and well cared for.

We value teamwork, reliability, confidentiality and excellent communication, and we strive to provide a high standard of service at every point of contact.

As a busy medical practice, our reception team plays an important role in ensuring the smooth day-to-day operation of the clinic.

We are looking for someone who shares our commitment to patient care and enjoys working as part of a professional, supportive team.

Vacancy description: We're looking for someone -

• organised
• professional
• compassionate
• able to work confidently in a busy medical practice.

About the role

• Patient reception and appointment management
• Answering and managing telephone enquiries
• Updating patient records and scanning documents
• Medicare billing, payments, invoices and receipts
• Managing emails, correspondence and daily administration
• Maintaining a clean, organised and welcoming reception area
• Supporting doctors and nursing staff with day-to-day practice operations
• Opening and closing the clinic as required

About you

• Friendly, courteous and genuinely patient-focused
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Reliable, organised and able to prioritise tasks
• Professional presentation with a positive attitude
• Able to work independently and as part of a team
• Understands the importance of confidentiality and patient privacy
• Basic knowledge of Microsoft Word and Excel
• Previous medical reception/healthcare experience is desirable