Night Safety & Customer Support Assistant

Riverside; Camden; On-site; AUD 50,000 - 61,000; Full time

Benefits offered by this job

Night allowance 10%

Job summary

Riverside is a housing association providing affordable homes across the UK. This Night Assistant helps safeguard residents and property during night shifts, operating security, fire and telephone systems while keeping communal areas clean and reporting issues.

You will be part of a dedicated team, with training opportunities and a commitment to inclusive services for vulnerable customers and communities.

Qualifications

• Experience working with vulnerable client groups.
• Ability to lone work at night.
• Basic IT skills including Word and Excel; willingness to learn Riverside IT systems.

Responsibilities

• Operate night security systems, fire alarm and telephone systems to ensure safety.
• Monitor visitors and maintain secure premises during night hours.
• Report repairs and maintenance issues promptly to the appropriate manager.
• Clean rooms and communal areas as required.
• Provide customer service related to tenancy enquiries and post/rent processing.
• Record logs and maintain accurate records and reports.

Skills

Vulnerable clients

Lone night work

Teamwork

IT basics (MS Office)

Tools

Microsoft Office

Job description

Riverside is a housing association providing affordable homes across the UK. This Night Assistant helps safeguard residents and property during night shifts, operating security, fire and telephone systems while keeping communal areas clean and reporting issues.

You will be part of a dedicated team, with training opportunities and a commitment to inclusive services for vulnerable customers and communities.