Night Manager: Overnight Front Office Leader

Hilton Hotels; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Travel discounts

F&B discount

Growth opportunities

Employee assistance

Recognition programs

CSR volunteering

Job summary

Hilton Melbourne Little Queen Street is seeking a Night Manager to lead the overnight Front Office operation. You will supervise team members, manage guest arrivals and departures, complete night audit procedures and respond to overnight guest needs with warmth and professionalism.

You will uphold Hilton brand standards, deliver exceptional guest experiences, and drive revenue through up-selling while maintaining strong cash handling and credit procedures.

Qualifications

• Minimum 1 year experience in a leadership front office role in a similar sized hotel.
• Fluent in English to communicate professionally with guests and team members.
• Excellent leadership, inter-personal and training skills.
• A passion for delivering exceptional guest experiences.
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure.
• Well-presented, organised and have a calm personality.
• High level IT skills, including Excel and Word.

Responsibilities

• Manage and take full responsibility for the hotel during the overnight hours.
• Handle guest requests, inquiries and complaints promptly.
• Complete Night Audit duties.
• Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out.
• Maximise sales revenues through up-selling and marketing programs within the department.
• Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy.
• Handle any management issues or emergencies that arise, record and resolve as necessary.
• Monitor guest satisfaction reports and implement actions to improve results.
• Upholding and maintaining Hilton brand standards.

Skills

Front office leadership

English fluency

Leadership

Customer service

Problem solving

IT skills

Training & development

Tools

Excel

Word

Job description

Hilton Melbourne Little Queen Street is seeking a Night Manager to lead the overnight Front Office operation. You will supervise team members, manage guest arrivals and departures, complete night audit procedures and respond to overnight guest needs with warmth and professionalism.

You will uphold Hilton brand standards, deliver exceptional guest experiences, and drive revenue through up-selling while maintaining strong cash handling and credit procedures.