Night Manager (casual)

CKE Restaurants; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Annual flu vaccinations

Insurance discounts up to 10%

Free gym access

Well-being day off

Yearly reviews

Birthday leave

Referral bonuses

EAP support

Duress support

Job summary

Scape is seeking a Night Manager to ensure the safety and smooth operation of our residents during night hours. You will conduct nightly financial audits, manage guest services, verify accounts, and produce reports while ensuring security through CCTV monitoring.

The role requires 2+ years in customer service/operations, leadership experience, and the ability to work 11pm–7am on a rotating roster. WWC and Police Check are required on appointment.

Qualifications

• 2+ years in customer service/operations.
• Ability to work 11pm–7am shifts.
• Strong written and verbal communication skills.
• Excellent organization and multi-tasking with top-tier service.
• Leadership and supervisory experience.

Responsibilities

• Conduct nightly financial audits.
• Manage night shift operations including guest services.
• Verify guest accounts, resolve discrepancies, generate reports.
• Ensure premises security, monitor CCTV, address emergencies.
• Coordinate with other departments for smooth communication.

Skills

Customer service

Operations

Shift work

Communication

Leadership

Conflict resolution

Education

None

Tools

Microsoft Office

Job description

THE ROLE

As the Night Manager, you are responsible for ensuring the safety and security of residents as well as ensuring the effective management and escalation of incidents.

This is a casual role, working 2-4 nights from 11pm – 7am on a rotating roster.

As a Night Manager, your key responsibilities will include:

• Conduct nightly financial audits
• Manage night shift operations, including guest services and smooth operations
• Verify guest accounts, resolve discrepancies, and generate reports
• Ensure premises security, monitor CCTV, and address emergencies
• Coordinate with other departments for smooth communication.
• Provide exceptional customer service, addressing guest needs promptly.

THE IDEAL CANDIDATE

You are a passionate and skilled Night Manager, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.

• 2+ years in customer service/operations.
• Ability to work shifts from 11pm – 7am
• Strong written and verbal communication skills.
• Excellent organization, handling multiple tasks accurately and maintaining top-tier customer service.
• Proficient in Microsoft Office and database management.
• Leadership and supervisory experience.
• Exceptional customer service and conflict resolution abilities.

The successful applicant will require a Working with Children Check (WWC) and Police Check upon appointment.

WHO WE ARE?

Scape’s vision is to be the Earth’s best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don’t simply provide a bed and roof; we also provide a unique experience and a safe environment to help students make the most of their studies.

PERKS AND BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

• Annual flu vaccinations and skin checks
• Insurance discounts up to 10% (Bupa, nib, and NobleOak)
• Free use of all Scape gyms
• A month dedicated to your well-being and health (plus a day off to celebrate)
• Yearly performance and salary reviews
• Passionate work environment
• Birthday leave
• Generous referral bonuses (up to $5k)
• EAP, Sonder & Duress support

THE FINE PRINT

At Scape, we honor and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone’s voice is heard and celebrated.

This is a great time to be joining a growing business that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.