Night Manager

The Ritz-Carlton; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exclusive staff discounts on hotel and

Staff training & development programs

Live Fully Rewards program

Discounted hotel stays and dining

Employee recognition programs

Complimentary dry cleaning

Job summary

The Ritz-Carlton Melbourne is seeking a dedicated Night Manager to lead overnight operations across the Front Office and hotel. You will represent the property overnight, address guest and operational concerns with professionalism and empathy.

Responsibilities include late arrivals, early departures, audit reconciliation with Finance, safety compliance, coaching the night team, and driving KPI targets while upholding Marriott brand standards.

Qualifications

• Front Office management experience in a 5-star hotel
• Experience with Opera Property Management System or similar
• Strong problem-solving and quick-thinking abilities
• Excellent written and verbal communication with guest focus
• Ability to give constructive feedback to support and strengthen team performance
• Full driving license (automatic and manual)
• Valid RSA and First Aid certification
• Full working rights in Australia
• Prior luxury hotel experience preferred

Responsibilities

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Handle critical overnight tasks including late-night arrivals, early departures, and daily audit reconciliation with Finance
• Monitor staff performance, ensure policy compliance, uphold service quality per brand standards
• Proactively resolve guest complaints and drive lasting positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee inventory, supplies, and safety protocols for a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
• Collaborate with leadership to implement corrective actions that support profitability and service excellence

Job description

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

Job Description:

Manage and oversee all aspects of night operations across the Front Office and broader hotel

Represent property management overnight, addressing guest and operational concerns with professionalism and empathy

Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team

Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards

Proactively resolve guest complaints, ensuring lasting and positive resolutions

Develop strategies to drive performance, motivate the team, and meet KPI targets

Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment

Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures

Responsible for

Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

About You:

Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)

Experience with OPERA Property Management System or similar

Strong problem-solving skills and ability to think on your feet

Strong written and verbal communication skills, with empathy and guest-focus

Ability to provide constructive feedback to support and strengthen team performance

A full and valid Driver's License with the ability to operate both automatic and manual vehicles.

Valid RSA and First Aid certification

Full working rights in Australia.

Attention to detail in all aspects of work

Prior luxury hotel experience would be preferable

Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends

Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group

Work for the world's largest hotel network, committed to equality, diversity, and inclusion

Access to industry leading training programs and professional development resources

Enjoy the benefits of Marriott's Live Fully Rewards Program

Discounted hotel stays and dining for employees, family, and friends across Marriott properties

Ongoing employee recognition programs to celebrate your contributions and keep you motivated

Complimentary dry cleaning for your work attire

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***********@ritzcarlton.com.