Night Manager

Travel + Leisure Co.; Manly; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across Austral¸

Subsidised private health cover

Job summary

Travel + Leisure Co. is seeking a Night Manager for The Peppers Manly & Club Wyndham Manly to manage overnight front desk operations, guest arrivals, and after-hours service, ensuring a high standard of service.

You will lead a small team, handle security, cash handling, and audits while maintaining professionalism, safety, and guest satisfaction in a dynamic resort setting on the beautiful Sydney-Manly coast.

Qualifications

• Experience in hotel operations or front office supervisory role.
• Strong customer service orientation.
• Excellent communication and grooming standards.
• Ability to work rotating shifts including weekends.

Responsibilities

• Overnight front desk operations and guest check-ins/outs.
• Provide courteous service to arrivals, departures, and phone inquiries.
• Ensure accurate information and billing at arrival/departure.
• Maintain public areas and support owner requests after hours.
• Uphold security procedures and daily hotel audits.

Skills

Customer service

Communication

Leadership

Flexibility

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience. We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Night Manager at The Peppers Manly & Club Wyndham Manly.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover*

How You'll Shine

To actively contribute to the global company vision to put the world on vacation by taking responsibility of all after hour operations for Resort and Reception, including security patrols, public area cleaning, front office tasks and after hour owner requests. Responsibilities include but are not limited to:

• Overnight operations of the front desk
• Provide customer service for guest arrivals, departures and phone enquiries
• Ensure professionalism and accuracy with information and billing during arrival and departure
• Public area cleaning and after hour owner requests
• Follow procedures for cash and security on front desk
• Conducting daily hotel audit including balance of revenue and payments from all hotel outlets
• Reception duties including check-in, check-out.
• Maintaining hotel security and safety

What You'll Bring

• Previous experience in hotel operations, front office, or a similar supervisory role
• Genuine passion for customer service
• Excellent communicator with strong interpersonal skillsEnthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Flexibility to work on a rotating roster, including weekends and public holidays

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.