Front Office Duty Manager

Travel + Leisure Co.; Cowes; On-site; AUD 71,000 - 87,000; Full time

Benefits offered by this job

Full time position

Subsidised private health insurance

Professional development funding

Discounted hotel stays

Birthday leave

Job summary

Travel + Leisure Co. operates the Ramada Resort by Wyndham Phillip Island, inviting you to join as Front Office Duty Manager. You will oversee daily reception operations, guest registrations, and provide local information, while managing guest issues and building a proactive team focused on exceptional service.

The role is full-time on-site with a minimum salary of A$79,423 per year. Benefits include private health insurance subsidy, professional development funding, and staff hotel discounts

Qualifications

• Supervisory experience in a Front Office role.
• Knowledge of hotel property management systems; Opera preferred.
• Excellent communication, written and verbal.
• Detail oriented with strong multitasking ability.
• Positive attitude and passion for exceptional customer service.

Responsibilities

• Oversee efficient day-to-day Reception operations and guest registration.
• Greet and register owners/guests; provide local information and handle guest issues.
• Lead, train and develop a Front Office team to maintain high service standards.

Skills

Front Office supervision

Communication skills

Time management

Customer service

Team leadership

Problem solving

Computer literacy

Tools

Opera PMS

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure Co., we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join ourteam at the Ramada Resort by Wyndham Phillip Island in a full time capacity as the Front Office Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s visiontoput the world on vacation, as aDuty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Full time position
• Minimum salary of $79,423 per annum
• Subsidised private health insurance (following successful probation completion)
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Birthday leave to celebrate your special day

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager
• Knowledge of hotel property management systems, Opera preferred
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• Valid drivers licence

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.