Casual Guest Service Agent: Warm Welcome & Local Insights

Minor Hotels ANZ; Australia; On-site; AUD 47,000 - 68,000; Part time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Wellness Support

Job summary

Minor Hotels' Oaks R Suites Geelong is seeking a casual Guest Service Agent passionate about delivering excellent customer service. You’ll welcome guests, assist with check-ins/check-outs, and share local recommendations, ensuring every stay begins with a warm, memorable impression.

You will handle reservations, communicate across channels, and provide personalised service while working a rotating roster across days and weekends.

Qualifications

• Experience delivering high-quality service in hospitality or customer-facing roles.
• Clear and effective written and spoken communication.
• Proactive, positive approach to guest needs and issues.
• Passion for creating memorable guest experiences.
• Polished, professional appearance and presentation.
• Willingness to work weekends, public holidays and rotating shifts.

Responsibilities

• Provide a warm reception and smooth check-in/check-out experience.
• Maintain clear communication with guests, colleagues and stakeholders.
• Process reservations accurately using the property system.
• Be the primary point of contact for guests and offer personalised recommendations.

Skills

Guest service

Communication

Problem solving

Customer focus

Professional presentation

Flexible schedule

Job description

Minor Hotels' Oaks R Suites Geelong is seeking a casual Guest Service Agent passionate about delivering excellent customer service. You’ll welcome guests, assist with check-ins/check-outs, and share local recommendations, ensuring every stay begins with a warm, memorable impression.

You will handle reservations, communicate across channels, and provide personalised service while working a rotating roster across days and weekends.