Night Guest Concierge: Warm, Pro Service & Growth

SmartRecruiters, Inc.; Victoria; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Career growth

Job summary

Minor Hotels on Southbank is seeking a full-time Night Guest Service Agent who excels in hospitality and delivering memorable guest experiences. You will warmly welcome guests, assist with check-ins/check-outs and share local tips to enhance stays, maintaining professionalism and a personal touch.

Your role involves smooth guest flow, clear multi-channel communication, and handling reservations with accuracy, while offering personalised recommendations throughout the stay.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing roles.
• Ability to communicate clearly and professionally across channels.
• Consistently provide proactive, positive guest service and resolve issues.
• Polished appearance reflecting company standards.
• Willingness to work weekends, holidays, and varied shifts.

Responsibilities

• Provide warm reception and smooth check-in/check-out for guests.
• Communicate clearly with guests, colleagues and stakeholders via in-person, phone and email.
• Process reservations and requests using property management systems.
• Act as primary point of contact, offering personalized recommendations and assistance.

Skills

Customer service

Communication

Guest experience

Professional presentation

Flexible schedule

Job description

Minor Hotels on Southbank is seeking a full-time Night Guest Service Agent who excels in hospitality and delivering memorable guest experiences. You will warmly welcome guests, assist with check-ins/check-outs and share local tips to enhance stays, maintaining professionalism and a personal touch.

Your role involves smooth guest flow, clear multi-channel communication, and handling reservations with accuracy, while offering personalised recommendations throughout the stay.