Night Auditor

Westin Hotels & Resorts; Brisbane; Sur place; AUD 30 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Hotel training

Room discounts

Food & beverage discounts

Recognition programs

Wellbeing programs

Employee assistance

Great places to work

Résumé du poste

The Westin Brisbane and Four Points by Sheraton Brisbane are offering a Night Auditor position. You will manage end-of-day activities, post charges, run night audit backups, and roll the date while assisting with guest check-ins and requests.

Join a dedicated team and deliver seamless service with strong attention to detail. Ideal candidates have at least 2 years in hospitality, good guest relations, and familiarity with hotel software.

Qualifications

• Minimum of 2 years of experience in a high-volume hospitality environment.
• Experience with Opera software is a plus.
• Strong customer service skills with the ability to build positive guest relationships.
• Passion for the hospitality industry and commitment to learning and growth.

Responsabilités

• Manage essential end-of-day operations, including posting charges to guest accounts and rolling the date.
• Oversee guest check-ins/outs, room assignments, and requests for changes or late check-outs.
• Reconcile end-of-day reports and verify financial transactions for accuracy.
• Anticipate guest needs by listening, observing, and asking questions to tailor the guest experience.
• Resolve guest issues promptly to maintain high satisfaction and loyalty.
• Report accidents or unsafe conditions to management to ensure a safe environment.
• Operate the telephone switchboard, process wake-up calls, and relay messages to guests.

Connaissances

Customer service

Hospitality experience

Outils

Opera software

Description du poste

Additional Information
Job Number26134415
Job CategoryRooms & Guest Services Operations
Location111 Mary Street, Brisbane Queen 4000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Night Auditor to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

Bewhere you can do your best work,beginyour purpose,belongto an amazing globalteam andbecomethe best version of you.

Role Overview:

Join us as a Night Auditor at Westin/Four Points Brisbane, where you will manage essential end-of-day activities, such as posting charges to accounts, running night audit backups, and roll the date. You’ll handle guest check-ins, check-outs, room assignments, and requests for room changes or late check-outs, ensuring a seamless experience for every guest.

Key Responsibilities:

• Manage essential end-of-day operations, including posting charges to guest accounts,reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
• Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
• Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
• Anticipate guests' needs by actively listening, observing, and asking questions to ensure a tailored experience.
• Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
• Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
• Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.

About You:

• Minimum of 2 years of experience, ideally in a high-volume hospitality environment.
• Experience with Opera software (preferred but not required).
• Strong customer service skills, with the ability to build positive guest relationships.
• Passion for the hospitality industry, with a commitment to learning and professional growth.

Benefits

• The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at************@westin.com

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.