Assistant Front Office Manager

22340046; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Internationally recognised training

Discounts on hotel stays

Wellbeing programs

Employee assistance program

Career development opportunities

Job summary

The Westin Brisbane is seeking an Assistant Front Office Manager to support the Front Office daily operations, delivering memorable guest experiences and developing our Front Office team.

Reporting to the Rooms Division Manager, you will lead shifts on the floor, maintain service standards, resolve guest concerns, and collaborate with Housekeeping and Reservations to ensure smooth hotel operations. This role offers growth within Marriott International.

Qualifications

• Previous Front Office leadership experience in a hotel environment.
• Strong guest service orientation and ability to resolve issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Rooms Division Manager with day-to-day Front Office operations and guest experiences.
• Lead Front Office associates on shifts, provide coaching and feedback to foster a positive team culture.
• Be visible in the lobby/front area and address guest enquiries, feedback and concerns with professionalism.

Skills

Leadership

Guest service

Communication

Problem-solving

Education

Hospitality or related degree

Tools

OPERA PMS

Job description

Additional Information
Job Number26131492
Job CategoryRooms & Guest Services Operations
Location111 Mary Street, Brisbane Queen 4000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

COMPANY

Explore an exciting new career path with Marriott International at The Westin Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

Our Brand

At The Westin Brisbane, we are committed to empowering our guests to enhance their wellbeing when they travel. Located in the heart of Brisbane's CBD, our hotel offers an elevated experience where thoughtful service, genuine connections and a passion for wellbeing come together.

We are excited to announce an opportunity for an Assistant Front Office Manager to join our dedicated Front Office team at The Westin Brisbane.

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview

As the Assistant Front Office Manager, you will play an integral role in supporting the successful day-to-day operation of the Front Office department, creating memorable guest experiences while supporting and developing our Front Office associates.

Working closely with the Rooms Division Manager, you will lead by example on the floor, ensuring our service standards and procedures are consistently delivered. You will be a visible and approachable leader for both our guests and associates, confidently resolving guest concerns, supporting operational priorities and inspiring the team to deliver exceptional service.

This is an exciting opportunity for an experienced Front Office professional ready to take the next step in their leadership career with Marriott International.

Key Responsibilities

• Support the Rooms Division Manager with the day-to-day operation of the Front Office department, ensuring seamless and engaging guest experiences
• Lead and support Front Office associates during shifts, providing guidance, coaching and ongoing feedback. This includes fostering a positive and inclusive team culture where associates feel supported, valued and empowered.
• Be a visible presence in the lobby and Front Office, anticipating guest needs and creating meaningful connections throughout their stay, while also handling guest enquiries, feedback and concerns with confidence, professionalism and genuine care.
• Ensure hotel standards, policies and procedures are consistently maintained across Front Office operations
• Assist with training, onboarding and development of Front Office associates
• Champion Marriott Bonvoy, driving loyalty through personalised recognition and exceptional guest experiences
• Work collaboratively with Housekeeping, Reservations, Engineering and other hotel departments to ensure seamless hotel operations
• Support the Front Office Manager in achieving departmental goals relating to guest satisfaction, associate engagement and operational performance
• Take responsibility for Front Office operations and hotel leadership requirements in the absence of senior Front Office leaders

About You

• Previous Front Office experience within a hotel environment, with supervisory or leadership experience highly regarded
• Experience with OPERA property management system or a similar hotel property management system
• A genuine passion for creating exceptional guest experiences
• A confident and engaging leadership style with the ability to motivate and support a diverse team
• Ability to remain calm, professional and solutions-focused in a fast-paced environment, with strong communication, problem-solving and interpersonal skills
• Self-motivated, driven and energised with a hands‑on approach to hotel operations
• Flexibility to work across a rotating roster, including weekends, public holidays and a range of operational shifts
• Full working rights in Australia
• Enthusiastic about developing your leadership career with Marriott International

Benefits

• Internationally recognised training programs by Marriott International
• Discounts on hotel accommodation across properties within the Marriott International portfolio for you, your family and friends
• Discounts on food & beverage across our hotels
• Recognition programs to celebrate your contributions
• Wellbeing programs to support you in staying healthy
• Employee Assistance Program
• Career development opportunities within Marriott International's global network
• ‘Great Place to Work’ certified

We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ************@westin.com.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.