New Homes Sales Consultant

Highmark Homes; Ballarat; On-site; AUD 70,000 - 98,000; Full time

Job summary

Highmark Homes is looking for a proactive sales professional to staff its display homes in Ballarat. You will welcome visitors, identify needs, and guide clients through the new-home journey with a professional, friendly approach.

Additionally, you will keep the display home and sales materials current, respond quickly to inquiries, book appointments, prepare quotations and move customers through the sales process while maintaining accurate CRM records and nurturing partner relationships.

Qualifications

• Experience in new-home sales, display-home sales or consultative sales is preferred.
• Strong communication, questioning, presentation, negotiation and relationship-building skills.
• Ability to manage competing priorities, records and follow through on commitments.
• Comfort using CRM systems and digital sales tools for professional purposes.

Responsibilities

• Welcome display-home visitors and provide a professional, friendly customer experience.
• Understand each customer's needs and guide them through the new-home journey.
• Keep the display home and sales information presentable, current and ready for customers.
• Respond promptly to enquiries and maintain consistent customer follow-up.
• Book appointments, prepare quotations and progress customers through the sales process.
• Keep all leads, notes, tasks and pipeline stages accurate and up to date in Insimplify.
• Build trusted relationships and provide clear communication throughout the customer's journey.
• Build strong relationships with land sales teams, developers, agents and referral partners.
• Create and promote relevant house and land packages for the assigned region.
• Visit local land sales offices and support approved events, campaigns and referral opportunities.

Skills

Customer service

Sales

Communication

CRM

Negotiation

Relationship-building

Tools

Insimplify CRM

Email tools

Social media

Job description

Key responsibilities

• Welcome display-home visitors and provide a professional, friendly customer experience.


• Understand each customer's needs and guide them through the new-home journey.


• Keep the display home and sales information presentable, current and ready for customers.


• Respond promptly to enquiries and maintain consistent customer follow-up.


• Book appointments, prepare quotations and progress customers through the sales process.


• Keep all leads, notes, tasks and pipeline stages accurate and up to date in Insimplify.


• Build trusted relationships and provide clear communication throughout the customer's journey.


• Build strong relationships with land sales teams, developers, agents and referral partners.


• Create and promote relevant house and land packages for the assigned region.


• Visit local land sales offices and support approved events, campaigns and referral opportunities.

About you

• Experience in new-home sales, display-home sales, real estate, customer service or another consultative sales environment is preferred.


• Strong communication, questioning, presentation, negotiation and relationship-building skills.


• Demonstrated ability to manage competing priorities, maintain accurate records and follow through on commitments.


• Confidence using CRM systems, email, digital sales tools and social media for professional purposes.


• Working knowledge of the residential building process, house and land packaging and Victorian growth markets is advantageous.


• A current driver's licence, reliable transport and the ability to travel throughout the assigned sales region.


• Customer focused, professional and responsive.


• Proactive, organised and accountable for results.


• Commercially aware and comfortable working to measurable sales targets.


• Collaborative, coachable and committed to Highmark Homes' values and communication standards.

About us

Highmark Homes is a residential building company offering new-home sales through display homes and assigned sales territories.